Patient Care Coordinator

Job Description

Job Description

Overview

We are seeking a detail-oriented and customer-focused Customer Service & Order Processing Specialist to join a collaborative and supportive team environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys helping others, and can effectively manage multiple tasks.

This is a contract-to-hire opportunity with the potential for long-term growth and excellent benefits upon direct hire.

• Handle approximately 30 inbound calls and 40–50 outbound calls daily (primarily related to order processing)
• Assist with occasional walk-in customers and perform basic DME order entry
• Navigate multiple EMR systems to obtain and verify required documentation
• Accurately enter and review patient and order information, including authorizations and expiration dates
• Communicate regularly with Customer Service and Management regarding insurance trends or issues
• Verify insurance carriers in the system and request additions as needed
• Contact patients when documentation does not meet payer guidelines and provide updates or alternative solutions
• Respond to patient calls and emails in a timely manner
• Document all interactions according to established procedures
• Process, verify, and submit documentation and orders accurately
• Meet quality assurance standards and key performance metrics
• Assist with resolving customer concerns and providing effective solutions
• Utilize internal tools such as authorization guidelines, insurance resources, fee schedules, NPI, PECOS, and training materials

• Strong customer service experience
• Excellent time management and organizational skills
• Proven ability to multitask in a fast-paced environment
• Basic computer proficiency

• Strong problem-solving abilities and attention to detail
• Consistent work history and reliability
• A team-oriented mindset with a positive attitude

Enjoy a clean, modern, and well-lit office space where collaboration and teamwork are at the core of daily operations. This location offers a more personalized experience compared to larger sites, without a supervisor always onsite—ideal for someone who can work independently while staying connected to the team.

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on Jul 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.