Unity Account Executive - Player Development

Benefits & Perks Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & more. For full list, visit Job Description The Unity Account Executive (UAE) is responsible for solicitation of casino players from segments selected by PD leadership. The UAE will call, text, email or use other means of communication to directly invite qualified players to Hollywood Hard Rock Hotel & Casinos. Players will be made aware of events, shows, available rooms and other qualified opportunities to visit HWHR. UAE will explain the benefits of using our Unity Rewards program and share the value of always using their card. Essential Duties and Responsibilities Aggressively and persistently solicit assigned accounts using all available tools. Maintain outstanding data hygiene and ensure contact information on all assigned players is correct and up to date. Demonstrate exceptional guest service to both internal and external customers with every interaction. Ensure all policies and procedures are followed with all required paperwork completed and filed accurately. Qualifications Minimum 2 years of telemarketing or contact marketing experience preferred, or equivalent education and experience in the casino or hotel business. Experience in casino and/or hotel environment preferred. Proficient knowledge of Microsoft Office, Excel, and Word preferred. Experience in gaming machines and/or table games preferred. Exceptional guest service skills. Ability to resolve stressful situations. Ability to make sound complimentary decisions based on tracked customer play. Ability to work flexible schedules, including nights, weekends and holidays. Work Environment Duties performed primarily in an office with phone and computer; occasional duties may include meeting or hosting players in the casino. Position requires consistent phone and computer work. Quotas of contacts made per day will be given and measured. Employment Process Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to beginning employment. Background checks may include, but are not limited to: Credit Check Criminal Background Check Equal Employment Opportunity The company gives preference in all employment practices to Native Americans. First preference is granted to members of the Seminole Tribe who meet job requirements. Second preference is granted to members of other federally recognized Native American Tribes who meet job requirements. #J-18808-Ljbffr Seminole Hard Rock Hotel & Casino Hollywood