Desktop Support/Network Engineer -Cleveland

Desktop Support/Network Engineer We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service. Responsibilities: Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users. Perform PC and laptop imaging, installation, and repair as needed. Deploy software remotely using established tools and processes. Utilize monitoring tools to identify and address potential issues before they impact users. Collaborate with team members to develop and implement knowledge base systems for improved support efficiency. Provide technical training and support to end users as required. Maintain accurate records of support requests and resolutions using ticketing systems. Identify opportunities for process standardization and improvement. Stay updated on cybersecurity best practices and ensure compliance in all support activities. Work independently and manage multiple tasks effectively under pressure. Mandatory Skills: Advanced troubleshooting skills for Windows-based end-user computing. Experience with ticketing systems (e.g., ServiceNow). Proficiency in Cloud Infrastructure. Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN. Effective Communication and customer service skills. Ability to work collaboratively in a team environment. Analytical Thinking and problem-solving abilities. Proactive system monitoring and issue detection skills. Preferred Skills: Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA). Experience in developing and implementing Knowledge Based Engineering(KBE). Understanding of Infrastructure Design and hardware/software systems. Familiarity with remote troubleshooting techniques. Experience with process standardization initiatives. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field is preferred. 2-5 years of experience in desktop support and network engineering in an enterprise environment. Strong understanding of cybersecurity best practices. Ability to handle multiple tasks simultaneously and work independently. Echo IT Solutions