Technology Trainer

Systems Trainer

Required Skills & Experience 75% travel is the standard expectation for this role. Actual travel will fluctuate above or below that baseline depending on the active project portfolio and system delivery schedule. Go-live schedules include some evening and weekend hours.

Bachelor's degree preferred; equivalent professional experience considered in lieu of degree.

25 years of experience in healthcare IT training, EMR implementation/go-live support, or a related clinical or operational role.

Working knowledge of adult learning theory and instructional delivery methods across classroom, virtual, and blended modalities.

Experience with WellSky or comparable behavioral health EMR platforms strongly preferred.

Demonstrated ability to quickly learn and become proficient in new software systems outside of EMR, based on training and onboarding provided by Acadia.

Strong verbal and written communication skills; comfortable presenting to diverse audiences.

Able to work independently with minimal oversight once credentialed on assigned content.

Proficient with standard training-support tools (e.g., LMS, ticketing/tracking systems, virtual meeting platforms).

Nice to Have Skills & Experience

Hands-on experience with EMR conversions or implementations

Experience supporting clinical workflows (e.g., nursing, therapy, home health, hospice)

Prior involvement in QA, testing, or validation activities for healthcare systems

Job Description

The Systems Trainer independently delivers end-user training on the client's electronic medical record (EMR) and other enterprise systems during implementation, go-live, and post-live stabilization. This role applies adult learning principles and healthcare workflow knowledge to drive user competency and adoption across assigned facilities, serving as a working-level extension of the Enterprise Systems L&D team on a project or contract basis. Training assignments are primarily EMR-focused; the Systems Trainer may also be asked to deliver training on other enterprise technologies, with Acadia providing product-specific onboarding to bring the trainer up to speed before facilitating those sessions.

Independently conduct classroom and virtual training sessions on EMR and related enterprise systems for assigned disciplines (e.g., nursing, social work, case management, admissions/intake, physician/prescriber workflows, pharmacy, billing, therapy services).

Develop and maintain training materials, job aids, quick-reference guides, and e-learning content tailored to system workflows and facility-specific needs.

Provide elbow-to-elbow go-live support to end-users, reinforcing training and resolving workflow questions in real time on the unit.

Assess trainee competency during and after training; identify knowledge gaps and provide additional coaching or remediation.

Collaborate with facility leadership, super users, and subject matter experts to tailor content to local workflows and operational context.

Troubleshoot basic system issues encountered during training or go-live support and escalate unresolved issues to the appropriate application or IT team.

Document training completion, attendance, and competency records in the designated tracking system.

Participate in train-the-trainer sessions to prepare and credential facility super users.

Communicate proactively with the Training Manager/Principal Trainer regarding facility readiness, risks, and support needs.

Deliver training on non-EMR enterprise technologies as assigned, following Acadia-provided product onboarding to build working proficiency before facilitating end-user sessions.