Teller Supervisor

Description Responsible for directly supervising teller staff to provide efficient and excellent bank services. Routinely communicates with Branch Manager. Responsible for implementing existing policies, procedures, and systems involving teller operations and customer service functions. Coordinates, directs, and assigns work and provides scheduling as needed. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of branch tellers. Answers teller questions, resolves more complex problems, and oversees balancing. Ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision to all tellers within the branch; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. Performs supervisory duties and may perform in various capacities, such as a new accounts representative, teller, or safe deposit box attendant as appropriate.
Essential Duties

1. Represent the bank to the customer in a courteous and professional manner. Furnishes prompt, efficient, and accurate service in processing transactions.
2. Responsible for teller training and supervision and the performance of efficient, effective, and professional teller operations.
3. Ensures that all teller functions are correctly performed and are in accordance with established policies and procedures.
4. Coordinates teller operations by assigning work and distributing workflow.
5. Answers teller's questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
6. Explains policies and procedures to tellers and customers as needed.
7. Makes judgment calls for tellers pertaining to cashing and/or accepting checks or drafts.
8. Investigates teller out-of-balance conditions and institutes corrective procedures. Also assists in finding balancing errors and making the appropriate correction to resolve the error.
9. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures maintaining dual control.
10. Maintains an inventory of cashier's checks, receipts and other negotiable items for use in the teller area.
11. Attention to detail and excellent communication skills are required.
12. Maintains work area in a clean, neat, and professional appearance and abides by City Bank's dress code.
13. Provide supervision and support to all assigned areas of branch operations where services or assistance is needed or requested.
14. May be responsible for opening and closing of branch for business; this can and will include working some Saturdays.
15. Reinforce the application of superior customer service through his or her example along with appropriate follow through involving customers and employees.
16. Address and respond to customer inquiries or refer inquiries to the appropriate department or person.
17. Involved in instilling and maintaining a positive knowledge of City Bank's products and services through education of the Bank's products and services; assists the organization of the branch, coordinate available resources (e.g. staff, materials, etc.) for maximum results.
18. Consistently apply sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.
19. Will give overrides through the Vertex system.
20. Receive retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
21. Maintain vault cash by balancing under dual control, ordering, and selling cash weekly.
22. Reinforce the importance of staying within cash balancing guidelines as defined under the "Teller Difference Policy Statement."
23. Research teller journals to minimize teller differences and errors. Make adjustments to teller GL accounts and customer accounts.
24. Perform other duties as necessary to maintain maximum efficiency of the branch.
25. Participate in training sessions or meetings as required by management.
26. Provide additional or initial teller training as needed.
27. Keeps management informed of area activities and of any significant problems.
28. Is responsible for and carries out Cash Audits as policy and procedure dictates.
29. Is responsible for and carries out Quarterly location Reviews.
30. Is responsible for and carries out the balancing of the Cash Suspense and PD Report and makes any corrections necessary daily.
31. Knows, understands and can locate any and all procedures relative to teller operations and customer service functions.
32. Completes required reports and related documents promptly and accurately.
33. Involved in hiring, firing and discipline of tellers.
34. Actively working a teller drawer on a daily basis to promote comradery and efficiency within the branch
35. Responsible for ordering and counting cash deliveries (under dual control) for their location.
36. See Front Line Teller job description for further details.

Equal Opportunity Employer/Veterans/Disabled