Substance Use Disorder (SUD) Phone Counselor

Job Description

Job Description

Who We Are: 

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. 

What We’re Looking For: 

The Sante Group is seeking a Full-Time Substance Use Disorder (SUD) Phone Counselor to join our crisis intervention team in Timonium, MD. As a SUD Phone Counselor, you will provide support to callers across Baltimore City, Baltimore County, Howard County, and Carroll County. These services may include supportive counseling, information and referrals, crisis intervention counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home Intervention Teams, Urgent Care Center and other services. This also includes dispatching appropriate services when needed as well as providing goal directed counseling, crisis planning, and follow up for clients served.

What You’ll Do:

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
• Effectively communicate clients needs while making internal agency referrals.
• Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services.
• Network with local SUD providers to develop and expand resources.
• Knowledge and familiarity with community resources, both mental health and non-mental health.
• Abide by all federal, state and local confidentiality and reporting regulations
• Complete documentation in an accurate and thorough manner.

What We Require:

• Bachelor’s Degree in Human Services, Social Work, or a related field of study OR  ten (10) years of experience working on a crisis hotline.
• CAC-AD Certification or eligible to receive the certification
• Minimum of five (5) years of experience working in the SUD field.
• Knowledge of substance use disorder providers and various levels of care.

What You’ll Get: 

• Pay Range: $24.00 - $26.50 per hour based on experience and sign on bonus.
• Full Time Benefits
  • Robust Retirement Plan – 403(b) with company match to support your future.
  • Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
  • Time to Recharge – Generous paid time off and sick leave. 
  • Celebrate You – Enjoy your birthday off every year!
  • Training & Growth – Ongoing development programs and career advancement opportunities.
  • Culture of Purpose – A welcoming, inclusive environment where you belong.
  • Employee Assistance Program – Confidential support for life's challenges.
  • Wellness Perks – Annual wellness initiatives and access to the Calm App.
  • Recognition & Rewards – Through our Awardco platform and referral program.
  • Exclusive Discounts – Enjoy deals through FunEx and more.
  • Life and AD&D insurance  provided at no cost.
  • Short and long-term disability coverage.
  • Optional legal assistance and transferable life insurance.
  • Pet insurance  for your furry family.
  • Ancillary plans  like critical illness, accident, and hospital indemnity.
  • Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive. 

Disclaimers: 

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. 

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify.