Key Account Support Specialist

Key Account Support Specialist Job Locations: Foxboro, MA | Edison, NJ | Charlotte, NC Job Type: Full Time Category: Client Services/Account Management Compensation: USD $20.30-$26.44 per hour Summary As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities include directing the client annual review process, working closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning, and developing category review presentations and promotional planning. You will also actively manage and develop strategic annual plans for clients, be the expert within client systems and platforms, lead all issue resolution activities related to client systems, identify overspend or spending shortfalls, and work with relevant KAMs to resolve them. As a KASS, you are the expert for client products, brands, SKUs, pricing and promotional plans, suggesting strategic actions and guiding client promo planning activities. Job Will Remain Open Until Filled. Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. Revenue Budget Achievement: Research and implement effective strategies for clients to meet revenue and market share objectives. Make recommendations for how clients can achieve financial targets. Analysis and Presentations: Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats. Develop and conduct negotiations to maximize profitability and maintain positive relationships. Build sales presentations for key clients and make client recommendations for customer presentations. Client Key Performance Indicators Achievement: Analyze performance metrics of assigned clients and make recommendations for improvement. Recommend ways to improve business margin for clients and recommend action plans. Strategize on maximizing marketing spend to achieve client’s financial goals. Review marketing schematics on behalf of customers and coordinate closely with cross‑functional stakeholders. Data Systems & Reporting: Drive cross‑collaboration among all internal teams. Analyze data reports to ensure financial performance meets forecasted targets. Drive alignment across KAMs, highlighting key opportunities and challenges and suggesting resolutions. Supervisory Responsibilities Direct Reports: None. Indirect Reports: May delegate work of others and provide guidance, direction and mentoring. Minimum Qualifications Bachelor’s Degree or equivalent experience. 1‑3+ years of experience with grocery operations, including promotional planning activities; systems experience preferred. Required Knowledge, Skills and Abilities Strong presentation skills. Excellent interpersonal and organizational skills. Working knowledge of syndicated data. Proficiency in Microsoft Excel and intermediate/advanced computer skills. Strong written and verbal communication skills. Conflict management skills. Demonstrated cross‑functional leadership ability. Well‑organized, detail‑oriented, able to handle a fast‑paced work environment. Flexible and adaptable to changes in projects or business environment. Ability to complete multiple duties with accuracy while shifting between tasks amid frequent interruptions and competing deadlines. Environmental & Physical Requirements Office/sedentary environment. Incumbent must be able to sit for extended periods (66%+ of each day), hear telephone, enter data on a computer, and lift up to 10 lbs. Additional Information Regarding Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Equal Opportunity The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. #J-18808-Ljbffr Advantage Solutions