Inbound Sales/Customer Service Manager
$75kSwift Staffing Group
Inbound Sales Manager
We are seeking an experienced Inbound Sales Manager to lead and oversee inbound sales and customer service operations across multiple locations, including Lakewood and New Egypt, while coordinating with remote and international teams.
This is a hands on leadership role combining strategy, execution, and team development. The manager will be responsible for driving performance, maintaining service standards, improving conversion metrics, and ensuring a consistent, professional donor and customer experience across all teams.
The ideal candidate is a strong communicator, highly organized, data driven, and comfortable managing cross functional teams in different locations. This role is well suited for a motivated leader who thrives in a fast paced, performance based environment and is passionate about building high functioning teams.
Key Responsibilities:
- Oversee inbound sales and customer service operations across multiple locations
- Manage, coach, and develop team leaders and representatives
- Monitor KPIs, conversion rates, and performance metrics
- Ensure consistent service standards and customer experience
- Coordinate with remote and international teams
- Implement process improvements and operational efficiencies
- Maintain accountability, reporting, and goal tracking
Qualifications:
- 5+ years of inbound sales or call center management experience
- Proven track record of driving team performance and revenue growth
- Strong leadership and coaching abilities
- Experience managing multi location or remote teams preferred
- Data driven with strong analytical skills
- Excellent communication and organizational abilities
- Ability to work full time in Lakewood, NJ
Location: Lakewood, NJ (In office)
Type: Full time
Salary: Starting at $75k+
Vacancy posted 4 days ago
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