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Strategic CSM — Drive Adoption & Retention

BetterCloud

A tech startup in Boston is seeking a Customer Success Manager to oversee the post-onboarding customer lifecycle. This role involves managing customer relationships, driving product adoption, and ensuring client satisfaction. The ideal candidate should have over 2 years of experience in customer success or account management, strong technical skills, and familiarity with CRM tools. Join this high-impact startup to play a key role in growth and success while collaborating across various teams. Competitive salary and bonus are offered. #J-18808-Ljbffr BetterCloud

Vacancy posted 2 days ago
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