Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is supported by a team of seven, and we take a lot of pride in creating a workplace where people feel supported, respected, and motivated to do their best. Before opening my agency, I spent 10 years as a State Farm team member, which gave me a strong foundation in the business and a clear understanding of what it takes to build a successful, people-first office.

Giving back is important to us, and we stay involved through our local church and school community. We love being part of the area we serve and believe in showing up for others whenever we can.

For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our office culture is positive, honest, and goal-driven, and were looking for someone who is extremely reliable, self-motivated, and ready to work hard while bringing great energy to the team. If youre driven, dependable, and enjoy being part of a supportive environment, youll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer Lowder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.