Supervisor, Order to Cash - Hybrid

What you'll need to succeed as a Supervisor, Order to Cash at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in Billing, AR, Cash Applications, Collections or related

Preferred qualifications:

• Able to read and interpret pricing contracts
• Excellent time management skills with a proven ability to meet deadlines
• Great analytical, critical thinking and problem-solving abilities
• 2 years of proven experience building efficient and effective teams
• Experience working with customer master file systems is preferred
• Freight LTL, Transportation, Logistics, and Supply Chain industry experience preferred
• Experience working in a high-volume/high transaction environment
• Advanced Microsoft Office Word, Excel (Pivot, Vlookup) and PowerPoint skills

About the Supervisor, Order to Cash job

Pay, benefits and more:
• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you'll do on a typical day:

• Prioritize, assign, and review the daily tasks of the department, establish work schedules and prepare performance evaluations
• Effectively lead the team to achieve service goals for various processes or programs, including but not limited to invoice audits and adjustments, overcharge claims, disputes and mass re-rates
• Partner with internal stakeholders to create processes that reduce errors in customer onboarding and increase data integrity
• Proactively recommend and implement processes and policy enhancements
• Forge solid relationships and foster effective communication with other functional teams, customers and employees
• Develop training strategy to ensure that employees are cross-trained on job responsibilities
• Prepare production reports to review with management
• Maintain a continuous improvement in business processes and employee development
• Work with peers to energize culture, performance and employee engagement
• Create documentation of processes and procedures to create standardization

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.


We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.


Review XPO's candidate privacy statement here.