Service Manager

Service Manager — Cotogna
San Francisco, CA | Full-Time

Cotogna is seeking a thoughtful, hands-on Service Manager to help lead our dining room team. Celebrating the cuisine of Northern Italy, Cotogna combines seasonal cooking, exceptional ingredients, and warm, welcoming hospitality in a lively neighborhood setting.

We are looking for someone who enjoys being on the floor, developing people, and creating memorable guest experiences. The ideal candidate brings strong restaurant leadership experience, sound judgment, and the ability to balance attentive service with the pace of a busy dining room.

The Role

Working closely with the General Manager and restaurant leadership, the Service Manager supports daily operations, upholds service standards, and helps build a knowledgeable, confident, and engaged team.

Responsibilities

• Lead daily service with a visible, supportive presence on the floor.

• Guide, coach, and train the front-of-house team.

• Build guest relationships and respond to feedback with care and professionalism.

• Coordinate with the culinary and wine teams to ensure smooth, consistent service.

• Lead pre-service meetings and support ongoing food, beverage, and service education.

• Assist with scheduling, staffing, and daily operational needs.

• Maintain standards for dining room presentation, cleanliness, and organization.

• Foster clear communication, accountability, and a collaborative team culture.

Qualifications

• Previous supervisory or management experience in a high-quality, service-driven restaurant.

• Strong understanding of dining room operations and service standards.

• A warm, approachable leadership style and a genuine interest in developing others.

• Excellent communication, organization, and problem-solving skills.

• Ability to remain composed, prioritize effectively, and make thoughtful decisions during busy service.

• An interest in Italian cuisine and wine; relevant knowledge is a plus.

• Availability to work evenings, weekends, and holidays.

To Apply

Please submit your resume and a brief introduction through Culinary Agents. We look forward to learning more about your experience and approach to hospitality.

Cotogna is an equal opportunity employer.