Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is responsible for delivering accurate, timely, and professional service to customers while supporting the organization's commitment to quality and continual improvement. This role ensures that customer requirements are met through customer focus, order management, process consistency, and effective communication for all Kinedyne entities (e.g. government and international customers). Responsibilities include:

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
• Communicate order status and critical updates to internal and external customers in a timely manner.
• Provide quotes and availability for custom order requests.
• Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
• All other duties as assigned

Minimum Skills and Experience Requirements:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
• Bilingual in French or Spanish is a plus.
• Order management via ERP system.
• Strong attention to detail and accuracy in data entry and communication.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong written and verbal communication skills.
• Minimum of one (1) year of experience in customer service or a customer solutions environment.
• Minimum of one (1) year of experience in order management.
• Customer service experience in a manufacturing environment preferred.

Kinedyne LLC offers a competitive and comprehensive benefits package that includes:

• BCBS Medical with company funded HSA (yearly).
• BCBS Dental plans.
• VSP Vision plan.
• Individual or Family Plans available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company paid long & short-term disability.
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.
• Voluntary plans available - Aflac, pet insurance, legal insurance, and identity and fraud protection plan.

Kinedyne is a leader in the cargo securement industry. About Kinedyne: Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement- Greater Cargo Capacity- and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds. All the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth, we've earned our right to be called The Cargo Control People.