Facilities Team Lead - NYC

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary

OGX is seeking a Facilities Team Lead to support the day-to-day maintenance, cleanliness, safety, and overall condition of the experience. This role will help ensure the venue and its exhibits are maintained to a high standard, coordinate repairs and vendor support, and address general facilities needs as they arise.

The Facilities Team Lead will also serve as a key liaison with technical and facilities vendors, helping troubleshoot issues onsite, coordinate repairs, and ensure technical or operational issues are resolved quickly and effectively.

The ideal candidate is hands-on, proactive, comfortable troubleshooting basic facility and equipment issues, and thrives in a fast-paced environment.

This part-time position pays $21.00 per hour.

Primary Responsibilities

• Work with venue leadership to ensure the facility, exhibits, and operational areas are maintained and functioning properly

• Identify maintenance needs and perform basic repairs when appropriate

• Serve as an onsite liaison with technical, facilities, and other service vendors to troubleshoot issues, coordinate repairs, and provide access and information needed to resolve problems

• Assist with basic troubleshooting of technical and exhibit equipment and escalate more complex issues to the appropriate vendor or technical partner

• Coordinate and follow up with vendors to ensure repairs and service requests are completed in a timely manner

• Delegate and prioritize facilities and maintenance tasks to ensure timely completion

• Complete daily and weekly facility inspections and maintenance checklists

• Perform preventative maintenance to help keep the venue and equipment in good working condition

• Monitor basic building systems, including plumbing, electrical, HVAC, lighting, and other facility equipment, and escalate issues as needed

• Maintain a clean, safe, and welcoming environment for Guests and employees

  • Sweep floors, wipe down exhibits and surfaces, and remove trash throughout the venue

  • Keep exhibits clean and free of smudges and fingerprints

  • Maintain restrooms and back-of-house areas to show standards

  • Ensure cleaning, sanitation, and safety supplies are properly stocked

• Maintain a professional, guest-ready appearance and demeanor at all times while working in guest-facing areas

• Ensure health and safety procedures are followed throughout the venue

• Coordinate with onsite security and building partners regarding facility and safety needs

• Maintain tools, equipment, and facility supplies in an organized and safe manner

• Assist with opening, closing, and operational facility needs

• Support exhibit operations and other venue functions as needed to provide the best possible Guest experience

Requirements

• Must be able to remain in a standing stationary position more than 75% of the time

• Must be able to work a minimum of two shifts, one of which must be a weekend day

• Must be able to move throughout the exhibit and back-of-house spaces

• Must be able to frequently bend, reach, kneel, and position oneself to inspect, clean, maintain, and repair equipment and facility areas

• Must be comfortable using basic hand and power tools

• Frequently lifts and moves items and equipment weighing up to 75 pounds

• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths Include

• Strong problem-solving and troubleshooting skills

• Exceptional communication skills

• Organized and detail oriented

• Hands-on and comfortable taking initiative

• Ability to prioritize and multitask

• Ability to effectively communicate and coordinate with outside vendors

• Reliable, proactive team player

• Strong commitment to cleanliness and safety

Your Experience

• High school diploma or equivalent; some college or technical training preferred

• Previous experience in facilities, maintenance, building operations, hospitality, attractions, or a similar environment preferred

• Working knowledge of basic hand and power tools

• Basic knowledge of plumbing, electrical, HVAC, and general building maintenance

• Experience performing minor repairs and preventative maintenance

• Basic familiarity with lighting, audio, visual, or exhibit equipment and the ability to assist with troubleshooting alongside technical vendors is a plus

• At least 6 months of leadership or team lead experience preferred

Benefits

• Flexible Schedule

• Paid Sick Time

Why Work at OGX

For us, it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage candidates from all backgrounds to apply.