Patient Account Representative - Business Office

Job Duties

Join a Top Workplace!! Become part of an award-winning team at Dermatology Consultants, a multi-year Star Tribune Top Workplace and a trusted leader in dermatologic care for more than 75 years. Founded in 1949, Dermatology Consultants is a thriving private practice with 24 providers serving patients across four East Metro clinic locations.

The Patient Account Representative (PAR) is a key member of the business office and performs operational duties within the revenue cycle. This role is responsible for daily tasks including patient account resolution, charge entry, denials and insurance follow-up, and payment application for multiple payers. The PAR serves as a patient advocate by answering billing questions regarding insurance payments and co-payments. This position also works directly with Dermatology Consultants providers, and staff, on issues impacting the revenue cycle and requires a strong understanding of all revenue cycle functions.

Duties:

• Editing and entry of daily charges from our dermatology providers as needed

• Insurance payment application including payment, denial and remit posting

• Pre-collection calls to patients regarding past due balances, sending letters as needed

• Billing and collections duties

• Process insurance denials and file appeals

• Transaction and data entry posting (adjustments, denials, reversals, etc.)

• Verify insurance eligibility

• Review and process returned mail

• Review and process cash and bank deposits

• Maintain understanding of policies and procedures of the entire Business office

• Answer the Business Office phone line and provide patient-centered customer service

• Protect patient confidentiality

Minimum Education Required

HS Diploma or equivalent.

Minimum Experience Required

Minimum Requirements:

• Strong knowledge of Excel

• High attention to detail and data accuracy

• Capable of working in a fast-paced environment with multiple deadlines

• Strong technology skills including using computer software, MS Office, fax, copier, printer

• Ability to use fingers/hands for data entry and phone work up to 8 hours daily

• Ability to communicate effectively with co-workers, supervisor, clinical staff, and providers

Desired Requirements:

• Experience with payer reimbursement policies, ERA and paper check posting, and payer remittance advice

• Knowledge of healthcare billing/revenue cycle process, specifically denials and appeals

• Knowledge of collections laws and practices

• Ability to audit and understand multiple payment accounts

• 2+ years’ experience in a healthcare business office setting

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$21.50 - $27.50

Additional Compensation

Competitive Salary; holiday bonus eligibility

Postal Code

55125

Job Type

Full Time

Place of Work

Hybrid

Requisition ID

67879

Job Benefits

• No Evenings or Weekends

• Generous Company-funded 401K and Profit Sharing

• Discounts on Cosmetic Services (including Botox, laser hair removal, facials and more)

• Free Parking

• Paid Time Off and Paid Holidays

• Company-sponsored Wellness program

• Benefits; Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Accident, HSA, FSA, Legal, tuition reimbursement