Supply Chain Planner

Department: Supply Chain

Reports To: Supply Planning Manager

Travel Required: Limited or occasional travel

Work Type: Hybrid

Why Join Community Coffee?

At Community Coffee , every cup tells a story. As America’s #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As the Supply Chain Planner , you will be responsible for achieving customer fulfillment targets through accurate demand forecasting, inventory planning, and replenishment execution across the supply network. This role plays a key part in optimizing inventory levels, improving supply chain efficiency, and supporting Sales & Operations Planning (S&OP) processes. Success requires strong analytical skills, cross-functional collaboration, and a proactive approach to balancing supply and demand in a fast-paced environment.

Key Responsibilities

• Facilitate cross-functional collaboration meetings with stakeholders to review sales and purchase forecasts, proposed orders, and operational challenges.
• Monitor weekly production schedules; recommend expedites, deferrals, or adjustments as needed to meet demand.
• Build strong working relationships with transportation teams, warehouse supervisors, and internal departments to enhance overall supply chain performance.
• Develop and track key performance indicators (KPIs), including forecast accuracy, fulfillment rate, and inventory turnover.
• Drive continuous improvement initiatives related to planning processes, material availability, and service levels.
• Create and manage operational demand forecasts across multiple aggregation levels and time horizons.
• Analyze historical sales data, evaluate demand drivers, and apply statistical models to improve forecast accuracy.
• Collaborate with Sales, Marketing, and Finance to ensure forecasts reflect the most accurate and up-to-date information.
• Maintain and utilize demand planning software tools as the central system for forecast management.
• Support management with supply risk assessments and develop mitigation strategies.
• Identify and implement solutions to enhance demand forecast accuracy and responsiveness.
• Resolve demand-related issues promptly to minimize disruptions in supply.
• Perform regular system maintenance for product, material, and vendor data.
• Coordinate with internal teams to maintain accuracy and integrity of material master data.
• Schedule replenishment for sales locations, e-commerce platforms, and third-party logistics (3PL) partners to achieve a 98% fulfillment rate.
• Optimize inventory by maintaining appropriate levels of cycle stock and safety stock to meet service goals.
• Monitor daily receipts and transfers to ensure timely availability of materials and finished goods.
• Support product transitions by coordinating with cross-functional teams to manage phase-ins and phase-outs.
• May be asked to perform additional duties as necessary.

Position Requirements

• Bachelor’s degree from a four-year college or university is required; a degree in Operations, Finance, Logistics, or Supply Chain Management is preferred.
• 3 years of experience in sales operations management, with prior experience and/or training in inventory or production planning.
• Strong proficiency in statistics, forecasting methods, and understanding of their financial and operational impacts is essential.
• Proficient in Microsoft Office applications, including Outlook, Excel, Access, and Word.
• Proficient in the use of Production and Inventory Planning modules within SAP S/4HANA or a similar ERP system.
• Ability to read, analyze, and interpret system specification documents.
• Capable of applying advanced mathematical concepts and performing complex calculations.
• Skilled in identifying problems, gathering and analyzing data, drawing valid conclusions, and recommending actionable solutions.
• Ability to interpret complex technical instructions in mathematical or diagram form and manage abstract and concrete variables.
• CPIM (Certified in Production and Inventory Management) or similar forecasting certification is preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.