Senior Director, Payments

The Senior Director, Payments will lead Caesars Digital’s end-to-end payments business, owning the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals, refunds, and reconciliation. This leader will drive improvements in conversion, authorization rates, withdrawal speed, cost efficiency, reliability, vendor performance, and platform scalability across a complex, high-volume payments ecosystem.This role requires a commercially minded, data-driven operator who can balance customer experience, payment economics, risk, fraud, AML, and regulatory requirements while partnering closely with Product, Engineering, Finance, Treasury, Risk, Operations, Support, and VIP teams. The ideal candidate will bring executive presence, strong vendor management discipline, and the ability to build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months.At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.10–15+ years in payments, fintech, or financial services2+ years in mobile Sports & iCasino payments a plus but not necessary Proven ownership of large-scale payment ecosystems (cards, ACH, wallets, APMs)Deep expertise in processors, PSPs, gateways, and transaction flowsStrong track record optimizing cost, conversion, and fraud trade-offsExperience leading vendor negotiations and partner managementStrong understanding of fraud, chargebacks, AML, and payment complianceExperience building or scaling payment platforms / orchestration layersHighly data-driven, with strong ownership of KPIs and financial performanceProven leader with executive presence, able to drive cross-functional execution and influence senior stakeholdersAdditional QualificationsOperates with a high sense of urgency and ownership mentalityDeeply data-driven, with strong analytical and decision-making rigorCustomer experience obsessed, especially across the payments journeyProven leader who can motivate, develop, and scale teamsProactive problem solver with a bias toward actionExcellent communication and executive presentation skillsThe salary range for this position is $200,000.00 - $235,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Flexible Time Off and paid company holidays.End-to-End Payments OwnershipOwn the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliationAct as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomesDrive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpointsVendor & Partner ManagementOwn the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment's ecosystemServe as the primary business owner for vendor performance, relationship governance, contract value, and partner accountabilityHold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolutionIdentify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliencyPayment Operations ExcellenceLead Payment Operations, identifying and resolving friction points across the end-to-end user journeyEnsure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer frictionDrive operational improvements in exceptions, retries, reversals, and escalationsCost Optimization & EconomicsOptimize payment transaction costs across all methods (cards, ACH, wallets, APMs)Lead routing and processor strategies to balance cost, conversion, and reliabilityOwn vendor pricing negotiations and economic modeling to drive margin improvementPerformance & KPI OwnershipOwn and report on all core payment KPIs, including: Authorization / approval ratesDeposit conversion and success ratesWithdrawal speed and completion ratesCost per transactionChargebacks and return ratesEstablish a data-driven operating cadence to monitor and continuously improve performanceRisk, Compliance & AMLOwn alignment with payments compliance, AML, and regulatory requirements for digital customersPartner closely with Risk & Fraud to optimize approval rates vs. loss preventionEnsure adherence to card network rules, NACHA, and jurisdictional regulationsPlatform, Product & Technology PartnershipPartner with: Payment Product Team to shape the roadmap, prioritization, and feature deliveryArchitecture & Engineering to build and scale the payments platform (orchestration, routing, resiliency)Collaborate with development of capabilities such as smart routing, tokenization, and next-gen payment railsCross-Functional LeadershipCollaborate closely with:Risk & Fraud – loss mitigation and approval optimizationPlayer Account / KYC – onboarding and first-time depositor successTreasury & Finance – settlements, cash flow, and reconciliationCustomer Support & VIP – escalation handling and experience improvementAnalytics – KPI tracking, insights, and performance optimizationTeam LeadershipBuild, lead, and develop a high-performing payments organizationFoster a culture of accountability, urgency, and continuous improvementDrive strong cross-functional collaboration and alignmentSuccess Metrics (First 12 Months)Improve deposit approval rates and conversionReduce payment processing costs (bps improvement)Enhance withdrawal speed and reliabilityStrengthen vendor performance and renegotiate key contractsDeliver measurable improvements in end-to-end customer payment experienceFull timePosting Date: 2026-07-06