Computer Support Specialist

Computer Support Specialist – Albany, NYJoin our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.Local Pay: $25.00/hourWhy You'll Love Working With UsQuick & Easy Application - Apply anytime, anywhere with our enHANce app.Referral Rewards - Receive referral bonuses for eligible healthcare professionals you refer. ($200 referrer / $100 referee)Personalized Support - Work with a dedicated recruiter committed to your success.Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.Shift Details:Shifts: Mon - Fri between the hours of 8:00 am and 5:30 pm.Total of 40 hours weekly; overtime availability is rare.NYS Holiday work may be required.Computer Support Specialist Duties & Responsibilities:Basic Duties (Training is provided on-site)1st Level Support for Help Desk and Security IncidentsAnswer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help DeskAccurately document all issues and requests during the initial callAnalyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirementsSupport users in the use of the system including, but not limited to, navigation, access, and reports.If required, route issues and requests to appropriate second line of supportCoordinate schedule with Help Desk supervisor to ensure coverage during established business hours.Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help DeskParticipate in appropriate training, workgroups and agency meetingsKnowledge, Skills, & Abilities:Experience with ServiceNow or other ticket or case management software is a plusStrong MS Windows, MS Outlook, and MS Office knowledge, particularly in MS Excel and MS WordKnowledge of basic accounting principlesExcellent communication skillsWorks well with othersReliable and trustworthyAbility to multi-task and set prioritiesMS SharePoint knowledge is desirableAbility to write non-technical correspondence and communicate in writingAbility to run SQL scripts or queries is a plusMinimum QualificationsHigh School graduate with some college; computer science related degree is preferred.Minimum of 1 year/s of recent experience as a Computer Support SpecialistsCopy of all current required certifications and compliance documents (e.g., BLS, N95 fit test, immunization records, TB test, or other client-specific requirements).BenefitsCompetitive PayHealth, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)401(k) Retirement PlanTravel Stipends for Qualified Candidates