Computer Support Specialist

Job TitlePay Range: $27hr - $28hrRequirement/Must Have:Strong verbal and written communication skills.Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.Responsibilities:Execute the opening and closing of online surveys according to established timelines.Coordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule.Proactively manage provider outreach, including notifications of survey availability and status.Monitor and communicate with non-responding providers to ensure high participation rates and timely submissions.Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.Perform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.Regularly report on non-responder status and data integrity metrics to Data Analysts and leadership.Act as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.Communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.Nice to Have:Bachelor’s degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases.Experience in effectively communicating with consumers, providers, and staff.Experience creating and maintaining a data dictionary and mapping of existing databases.Experience in SQL, Python, R, or Tableau is a plus.Skills:Strong attention to detail.Excellent verbal and written communication skills.Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.Demonstrated ability to follow strict institutional protocols and data handling policies.Education and Experience:Well organized and detail oriented.Ability to work alone and as part of a team.