Computer Support Specialist

Computer Support SpecialistsTryfacta is seeking Computer Support Specialists for our client in Albany, NY 12226. This is a 2-yr contract assignment. If you meet the qualifications listed below and are interested, please apply now!Position Title: Computer Support SpecialistsLocation: Albany, NY 12226Duration: 2 yrWork Schedule: 8 hrs. - 8 AM to 5 PMKnowledge, Skills, & Abilities:Experience with ServiceNow or other ticket or case management software is a plusStrong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS WordKnowledge of basic accounting principlesExcellent communication skillsWorks well with othersReliable and trustworthyAbility to multi-task and set prioritiesMS SharePoint knowledge is desirableAbility to write non-technical correspondence, communicate in writingAbility to run SQL scripts or queries is a plusPreferred Level of Education:High School graduate with some college; computer science related degree is preferred.Basic Duties (training is provided on-site):1st Level Support for Help Desk and Security IncidentsAnswer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help DeskAccurately document all issues and requests during the initial callAnalyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for usersEstablish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reportsIf required, route issues and requests to appropriate second line of supportCoordinate schedule with Help Desk supervisor to ensure coverage during established business hoursLearn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help DeskParticipate in appropriate training, workgroups and agency meetingsTryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.