Assistant Studio Manager

Assistant Studio Manager (Full-Time)

The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within AFG HoldCo studios. This role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high-energy and welcoming environment, and ensure a seamless member experience. This role requires a service-oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations. The Assistant Studio Manager reports directly to the Studio Manager and plays a key role in supporting overall studio success, member satisfaction, and team execution.

Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards. Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits. Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth. Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities. Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices. Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail. Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures. Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution. Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience. Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth. Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards. Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth. Understanding of and commitment to exceptional customer service and the core values at AFG HoldCo.

This position does not manage a team.

This role is primarily based in a fitness studio environment and involves frequent interaction with members, guests, and team members. Responsibilities are performed both at the front desk and throughout the studio floor, requiring extended periods of standing, walking, and engaging with others in a dynamic, high-energy setting. The environment may include moderate to loud noise levels due to music and group fitness classes. The role also includes administrative tasks such as working on a computer, using phones (communication with internal and external customers), and other standard office equipment. Occasional participation in offsite events or community activities may be required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position requires frequent standing, walking, and moving throughout the studio, as well as regular interaction with members and team members. The employee is regularly required to communicate effectively, including talking and hearing in a potentially loud environment. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The role may occasionally require lifting, carrying, pushing, or pulling items such as retail products or supplies (up to approximately 25–30 pounds), as well as bending, reaching, and light cleaning tasks to maintain the studio environment.

This is a full-time position. Flexible schedule as needed, including weekends and holidays.

No travel is anticipated unless deemed necessary for trainings or other Company needs.

High school diploma or equivalent required. Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year). At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Compensation: $20.19 - $24.00 per hour