Front Desk Receptionist - Job Code CBH

Front Desk Receptionist

The Front Desk Receptionist is responsible for greeting, instructing, directing, and scheduling for patients and family members, as well as answering phone calls and assisting physician schedulers.

Job Duties and Responsibilities

Specific duties include, but are not limited to:

• Primary patient check in.
• Primary information station for facility entrance.
• Assist with new patient paperwork, patient updates, and insurance information.
• Instruct/remind patients of appointment details.
• Collect patient payments.
• Run end of day reports and reconcile daily cash collections.
• Answers telephone, screen calls, takes messages, and provides information in accordance with established procedures.
• Maintains neat work and waiting areas.
• Corresponds to emails, phone calls, and IM messages.
• Routinely address patients/family members questions and concerns regarding medical procedures and policies.
• Provides information to patients regarding preparation for diagnostics and other upcoming appointments.
• Know where to locate assistances when in accordance to patients needs.
• Attend required staff meetings.
• Additional duties as assigned.

Qualifications

• High school diploma.
• 1 year of oncology experience preferred.
• Multi-tasker, detail-oriented, possess strong customer service skills with the ability to keep up in a fast-paced environment, and extremely flexible.
• Strong computer, problem solving, and organizational skills.
• Ability to work within a team environment.
• Excellent verbal communication, interpersonal, and telephone skills.
• Ability to handle heavy phone volume.
• 1-2 years of medical terminology and healthcare experience preferred.
• Required to be onsite to fulfill job duties.
• This job requires use of machines and equipment located onsite.
• Must be able to interact and provide services to patient and employees.

Physical Requirements

• Job requires lifting, bending, standing, and sitting for long periods of time.