Assistant Service Manager

Winter 2026-2027 SeasonalThe Ski Shop Operations Manager is responsible for directing the day to day operations of the ski shop in addition to assisting the Recreation Manager in shop administrative tasks. Candidates must be able to manage the staff on the floor, delegate opening and closing tasks, critically think and troubleshoot issues, and interact with guests in a positive manner. Assist in administration duties such as scheduling, payroll, ordering, interviewing, digital communications, coaching and disciplinary actions. Perform ski and snowboard rental, retail sales, and attending to guest needs while having excellent product knowledge. Other tasks include maintaining a clean workspace, attending leadership meetings, merchandising retail, driving revenue, renting ski equipment, and motivating staff. Candidate must have the ability to schedule all ski shop staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to communicate proper time clock, grooming and uniform procedures to all employees, in addition to abiding to payroll and forecast needs. The ability to know what outdoor activities are available in the area, ie. leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. Must clearly communicate a detailed knowledge of the Jackson area. Candidate must have the ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences. The ability to resolve guest complaints in conjunction with the Department Head, keeping senior management well informed as to the problems and actions taken. Written e-mail to follow to keep all informed.Preferred QualificationsCandidates must be motivated, show leadership qualities, lead by example and have a positive attitude.Previous ski shop, retail shop, or supervisory experience required.Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include evenings, weekends and holidays.Candidates must have excellent personal presentation and interpersonal skills.This position requires the ability to lift, push pull up to 50lb.Successful candidate must possess legal work authorization in the United StatesPosition is for Winter season only. Must be available November 2026-April 2027Benefits!Discounted housing availableRetail, spa and F&B discountsFree Employee Cafeteria mealsFree uniform dry cleaningDiscounted/transferable ski passesFree ski storageFree JHMR Ski PassWe look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.