Catering Service Specialist

Job Description

Job Description

About Company:

The original Tailwind Deli started in 2001 and operated at the Aspen, CO, airport. That’s where our tradition of offering high-quality food, beverage, and retail began. It was a highly successful operation. In 2004, Tailwind Deli News and Gifts, Inc. opened in North Carolina at Wilmington International Airport (ILM). In 2005, Tailwind made substantial investments at ILM to create a full-service airport concession, including catering services for private flights, conferences, and meetings.

Over the past decades, Tailwind has experienced impressive growth, expanding its operations to airports of various sizes across the entire United States. For 20 years, since those early days at ILM, we have managed food, beverage, and retail concession services at airports across the country. Each location remains unique in its sense of place experience offered by our hospitality.

In 2021, Palladin Consumer Retail Partners, LLC (PCRP) acquired Tailwind Hospitality, Inc. (dba Tailwind Concessions) and simultaneously acquired Air Host, Inc., creating a leading airport concession platform throughout the United States. There were no organizational changes at Tailwind, and all members of the executive team were retained.

In 2024, Tailwind acquired Oakwells, a leading retail and food and beverage concessionaire. Oakwells’ foundation of two decades amassed more than a dozen locations now served by the Tailwind team. Also in 2024, Tailwind purchased the concession operations at Phoenix-Mesa Gateway Airport from Kind Hospitality. Tailwind continues to grow, expanding beyond airports to locations in rail stations and event centers.

About the Role:

The Catering Service Specialist plays a pivotal role in ensuring the seamless execution of catering events from inception to completion. This position is responsible for coordinating all aspects of catering services, including menu planning, client communication, logistics, and on-site event management. The specialist works closely with clients to understand their needs and preferences, ensuring a personalized and high-quality catering experience. They also collaborate with kitchen staff, vendors, and service teams to guarantee timely delivery and exceptional service standards. Ultimately, the role aims to enhance client satisfaction and contribute to the company’s reputation for excellence in catering services across the United States.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in catering services or hospitality management.
• Strong organizational and communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver’s license and reliable transportation.

Preferred Qualifications:

• Associate or Bachelor’s degree in Hospitality Management, Culinary Arts, or related field.
• Experience with event planning software and inventory management systems.
• Certification in food safety and handling (e.g., ServSafe).
• Demonstrated ability to manage multiple events simultaneously.
• Bilingual skills to effectively communicate with diverse client bases.

Responsibilities:

• Consult with clients to determine event requirements, including menu selections, dietary restrictions, and service style.
• Coordinate with culinary and service teams to plan and execute catering events efficiently and professionally.
• Manage logistics such as transportation, setup, and breakdown of catering equipment and supplies.
• Oversee on-site event operations to ensure smooth service delivery and address any issues promptly.
• Maintain accurate records of orders, client communications, and inventory to support operational efficiency.

Skills:

The Catering Service Specialist utilizes strong communication skills daily to liaise effectively with clients, vendors, and team members, ensuring all event details are clearly understood and executed. Organizational skills are critical for managing multiple events, coordinating schedules, and maintaining accurate records. Problem-solving abilities are frequently applied to address unexpected challenges during event setup or service. Knowledge of food safety and handling ensures compliance with health regulations and client safety. Additionally, proficiency with event management software enhances efficiency in planning, tracking, and reporting catering activities.