Help Desk Analyst

Description

Our client is seeking two Technical Support Representatives to join their team. This team delivers front-line support for the client's proprietary applications.

This individual will serve as the first point of contact for users requiring assistance with client reporting tools, templates, report customization, system navigation, and general application functionality. The position requires a mix of technical troubleshooting, consultative customer support, and analytical problem solving.

Responsibilities include:

Answer inbound support calls and emails(15-25 calls/day)

Troubleshoot issues related to the Client Reporting application.

Guide users through report customization and template creation.

Explain platform functionality, widgets, and reporting options.

Document incidents accurately and thoroughly.

Escalate complex data integrity or reporting issues to Level II support teams.

Follow up on open issues and communicate updates professionally.

Collaborate with internal business partners and technical teams.

Maintain service level agreements and customer satisfaction standards.

Demonstrate professionalism while representing the Client Reporting organization.

The ideal candidate will possess excellent communication skills, strong customer service instincts, technical aptitude, attention to detail, and a desire to learn the financial services industry.

Skills

troubleshooting, customer service, incident documentation, phone support, email support, multitasking, problem solving, communication & people skills

Additional Skills & Qualifications

Responsibilities

Support users via phone and email.

Troubleshoot software and reporting-related issues.

Assist users with report setup, templates, widgets, and customization.

Document interactions and track issues appropriately.

Escalate advanced technical or data-related issues when necessary.

Collaborate with internal teams to resolve customer concerns.

Deliver exceptional customer service and maintain strong advisor relationships.

Qualifications

1+ years of customer service, technical support, help desk, or related experience preferred.

Strong verbal and written communication skills.

Technical aptitude and ability to learn software applications quickly.

Analytical mindset with strong attention to detail.

Proficiency with Microsoft Excel and spreadsheets preferred.

Ability to multitask and prioritize in a fast-paced environment.

Bachelor's degree preferred but not required.

Ideal Candidate

We're looking for someone who is positive, coachable, team-oriented, accountable, and eager to build a long-term career. Individuals who demonstrate curiosity, professionalism, a strong work ethic, and a sense of urgency tend to be highly successful on this team.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Diego,CA.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.