Administrative Support Associate

Job Posting Information
Posting Number
PG194834SP

Internal Recruitment
No

Working Title
Administrative Support Associate

Anticipated Hiring Range
Commensurate with experience, education, and market.

Work Schedule
Monday - Friday, 8 am - 5 pm

Job Location
Raleigh, NC

Department
Counseling Services

About the Department


Division of Academic and Student Affairs Mission, Values & Objectives:
We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.

The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance.

The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. With a lens of social justice that prioritizes anti-racism and anti oppression, members of the counseling center commit to:

• A nurturing, supportive Community
• A commitment to cultural humility
• Holding ourselves and each other accountable

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical , Dental , and Vision
  
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
  
• And so much more!
  

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties
Primary purpose of this position is to greet and welcome students to the Counseling Center, discern the services requested by the client, assign proper paperwork and forms, and make appointments or triage assignments accordingly. The Counseling reception area funnels all incoming calls necessitating precise message taking and excellent communication skills.


Primary duties of this position:

• Communicate and explain routine and general information about standard services, processes, and procedures of the Counseling Center using available resources.
• Screen and direct clients and visitors to appropriate source based on the need or question.
• Set up files on clients and input client information into the scheduling and EMR (Electronic Medical Records) systems.
• Maintain withdrawal records.
• Demonstrate an understanding and awareness of the services, policies and procedures of the Counseling Center in all duties performed.
• Perform all duties with a high degree of accuracy.

Other Responsibilities

• Perform all other duties and assignments as deemed necessary by Supervisor or Director of the Center.

Qualifications
Minimum Experience/Education
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Excellent communication/customer service skills.
• Able to accurately and professionally handle a high volume of telephone calls and direct face-to-face encounters all day long with students in varied emotional states, while retaining a professional demeanor.
• Experience in a College Counseling Center preferred.
• Experience in a medical office setting preferred.
• Good computer skills preferred - will train in specific software programs linked with Center.

Required License or Certification

• N/A

Valid NC Driver's License required
No

Commercial Driver's License Required?
No

Recruitment Dates and Special Instructions
Job Open Date
01/26/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
06/19/2026

Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume."

Special Instructions
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details
Position Number
00106753

Position Type
SHRA

Position Classification Band Title
Administrative Support Associate

Position Classification Band Level
Journey

Position Classification Salary Range
$ 33,540 - $ 54,455

Salary Grade Equivalency
NC02

Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Mandatory - Medical Emergencies

Time Limited Position
No

Time-Limited Appointment Length (if applicable)

Department Id
244020 - Counseling Services

EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.