Administration Assistant Customer Service

Job Description

Job Description

California Deposition Reporters, Inc. is a family-owned and operated Legal Industry service provider since 1979. We are one of the largest independent litigation support agencies in California with clients in all areas of California. As we continue to grow we are looking for energetic candidates to work in our office who will be assisting in our mission to provide our clients with the top of the line concierge-style services with a local touch.

Job Responsibilities:
In the admin position, your primary responsibility will be to make sure clients are taken care of, turn in assignments, help reporters and attorneys, help with jobs on calendar, make sure invoices are correct, and help teammates. You will also follow up with law firms and provide client management.

Your specific duties in this Administrative Assistant role will include:

• Handling customer questions and concerns using our services
• Answering phones
• Communicating with reporters, handling receiving of jobs, customer billing questions, and billing help.
• May also include filling open admin positions based on employee availability.
• Providing regular reports on general activity and performing other duties as assigned.
• Complete other tasks as needed

Benefits:
Health Insurance
Holiday pay
Sick leave
Paid training and mentoring
Promote-from-within opportunities
Regular weekday hours
401(k) with employer Match

Specific qualifications for the Administrative Assistant role include:
Minimum 1-2 years of office experience
Exceptional customer service skills
Good telephone etiquette
Steady job history/longevity with prior employers
Basic computer proficiency, particularly in MS Excel and Outlook
Ability to pass a background check and drug screen

California Deposition Reporters, Inc. is a service company that provides legal support to law firms, government agencies, insurance companies, and private companies throughout California. Established for over 40 years we have built a name for ourselves in our industry and provide superb customer service and service to our customers.

Company Description

California Deposition Reporters, Inc. is a service company that provides legal support to law firms, government agencies, insurance companies, and private companies throughout California. Established for over 40 years we have built a name for ourselves in our industry and provide superb customer service and service to our customers.