IT Client Success & Executive Support Specialist

Job Title- IT Client Success & Executive Support Specialist Location- Newport Beach, CA (In-office presence required) Onsite Key Responsibilitie sProvide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end-user‑ training for onsite and remote employees .Deliver white glove‑ IT support for executive leaders and their executive assistants .Support Board level‑ meetings, executive briefings, and other strategic meetings .Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation .Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first day experience .Create, manage, and resolve IT support tickets in accordance with established service standards .Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure .Set up, maintain, and support conference room technology, including Microsoft Teams Rooms and related AV solutions .Provide technical support for onsite and virtual live events, including planning, setup, execution, and post event support .Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality .Maintain accurate technical documentation, knowledge articles, and standard operating procedures esCustomer Service & Communicati onDemonstrated ability to deliver exceptional, white glove‑ customer service to employees at all levels, including executive leadershi p.Strong verbal and written communication skills with a professional, courteous, and confident demeano ngExceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and nontechnical issue s.Ability to operate calmly and effectively in high-pressure executive support environments onProven ability to manage multiple requests and projects simultaneously, prioritize effectively, and meet deadline s.Confidentiality & Discreti onAbility to handle sensitive and confidential information with the highest level of professionalism and discretio n.Adaptability & Proactivi tyComfortable learning and adopting new technologies quickly in response to evolving business need s.Proactive, self-motivated mindset with the ability to anticipate issues and identify opportunities for improvemen t.Technical Experti seAdvanced experience supportin g:Windows and macOS operating systems including expert level knowledge of Intune and Ja mfMobile devices (iOS and Androi d)Network infrastructure and connectivi tySecurity controls, vulnerability management, and client patchi ngMicrosoft 365 ecosystem (Outlook, Teams, Word, Excel, PowerPoin t)Common enterprise collaboration and productivity too lsAbout Y ouMinim um 7-10 yea rs of desktop or IT support experienc e.Minimu m 5 yea rs of direct executive support experienc e.Ability to work independently with minimal supervision while maintaining a consistently professional presenc e.Highly collaborative with strong interpersonal and relationship building skill s.Organized, detail-oriented, and capable of delivering results in a high-performance environmen t.Flexible and willing to support a wide range of business and executive need s.Polished professional presence with a welcoming, service oriented‑ attitud e.Strong written and verbal communication skill s.Intellectual curiosity and a continuous learning mindse t.Resilient, adaptable, and comfortable operating under pressur #J-18808-Ljbffr