Operations Assistant (night shift) - Pheonix, AZ

Job Title

Job Description

Core Responsibilities

1. DSP & Driver Management

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
• Verify driver check-in, route assignment, and departure timelines.
• Monitor driver performance, POD compliance, and communication quality.
• Escalate service or behavioral issues to Hub Manager as needed.

2. Morning Dispatch Execution

• Prepare and release daily routes according to volume and cutoff time.
• Confirm route allocation accuracy and system alignment before driver departure.
• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
• Ensure all scanners/devices are functioning prior to route launch.

3. Redelivery Assignment & Service Recovery

• Review failed delivery cases and assign redelivery routes accordingly.
• Coordinate with DSPs to ensure next-day redelivery completion.
• Monitor aging packages and prevent backlog accumulation.
• Track repeat failure addresses and escalate recurring issues.

4. Address Correction & Data Accuracy

• Review incorrect or incomplete addresses in the system.
• Conduct address verification and update system records timely.
• Communicate corrected information to drivers and DSP teams.
• Reduce delivery failure caused by zipcode or input errors.

5. Exception Package Handling

• Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
• Investigate root causes and document findings.
• Coordinate with warehouse team for package location and status verification.
• Ensure proper system update and status accuracy for all exceptions.

6. Communication & Coordination

• Maintain real-time communication between dispatch, DSPs, warehouse, and management.
• Provide daily dispatch and exception summary report.
• Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination preferred.
• Familiar with DSP model and driver performance management.
• Strong problem-solving and multitasking ability in fast-paced environment.
• Proficient in Excel and dispatch systems.
• Bilingual (English/Chinese) preferred.
• Willingness to commit to an evening/night shift schedule (4:00 PM 12:30 AM).