Loan Partner - Charlotte

White-Glove Execution. Five-Star Experience. Flawless Closings.

At Griffin Funding, the Mortgage Loan Partner exists for one reason:

to deliver a five-star borrower experience from lock to close.

Borrowers don't experience guidelines, conditions, or internal workflows.

They experience clarity, confidence, and momentum.

Their perception is their reality, and as an MLP, you shape that reality.
The Purpose of This Role

When this role is done right, the borrower feels like the process was easy.

They don't see the problems you prevented.

They don't feel the friction you removed.

They never know how close the file came to slowing down, because you handled it.

You are quietly solving issues before they surface.

You are doing the legwork for the borrower, not asking them to do it themselves.

You are collecting, clarifying, coordinating, and correcting behind the scenes so the borrower can simply cruise.

They're in the passenger seat.

You're driving them to their destination.
What This Role Actually Is

Once a loan locks, the experience becomes yours to own.

You are the borrower's primary point of contact, advocate, and guide.

Your job is to make the process feel smooth, predictable, and professional, even when the file itself is complex.

You don't overwhelm borrowers with internal noise.

You translate what matters, shield them from what doesn't, and keep everything moving forward.

This is not reactive customer service.

This is proactive experience design .
What Makes This Role Different

You don't wait for problems to show up in underwriting or at closing.

You spot them early and solve them quietly.

You collect items on the borrower's behalf.

You coordinate between Loan Officers, Processing, title, and underwriting so the borrower doesn't have to.

You set expectations clearly, and then meet them.

Borrowers always know what's next, why it matters, and when it's due.

You protect confidence.

Even when something changes internally, the borrower still feels in control because you are.
What You'll Be Responsible For

• Owning the borrower experience from lock through closing
• Serving as the primary borrower point of contact and trusted guide, setting clear, calming expectations
• Reviewing locked loans for accuracy, eligibility, and potential friction points
• Identifying and resolving documentation gaps before they impact the borrower
• Creating and managing borrower needs lists with clarity and empathy
• Submitting clean, complete files to processing with strong handoffs
• Acting as the liaison between Loan Officers, Processing, and closing partners
• Tracking lock expirations and critical milestones to prevent surprises
• Assisting with underwriting conditions and final file clearance
• Performing final quality control reviews prior to closing
• Supporting restructures and alternative solutions when needed (if licensed)

What We're Looking For

• 2+ years in a mortgage role (Loan Partner, LOA, Processor, LO, or Underwriting)
• At least 1 year of NON-QM experience (DSCR, Bank Statement, Asset Utilization)
• Strong knowledge of FHA, VA, Conventional, USDA, and NON-QM products
• Ability to analyze income, assets, credit, DTI, and LTV
• Experience with DU/LP and loan origination systems
• Exceptional communication skills: clarity, tone, and timing matter
• A proactive, solutions-oriented mindset

Compensation & Performance

This is a high-ownership role with compensation tied directly to execution and borrower experience.

• Base Salary: $50,000 annually
• Bonuses: Performance-based incentives tied to closed loans, pull-through, and five-star borrower reviews
• Total Compensation: $50,000-$100,000 annually, depending on performance

Mortgage Loan Partners who manage their pipeline effectively, communicate proactively, and deliver a seamless borrower experience consistently land at the top of this range.
Why This Role Matters at Griffin

Borrower experience is our brand.

Every file reflects our reputation.

This role protects trust.

Clean execution and calm communication drive five-star reviews and long-term growth.

Five-Star Experience. Invisible Problem-Solving. That's a Mortgage Loan Partner at Griffin Funding.

Griffin Funding, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Griffin Funding, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

NMLS #1120111

VA Approved Lender ID: View phone number on click.appcast.io
FHA Non-Supervised Lender No.: 01472-0000-3