Afternoon Shift Lead

Job Description

Job Description

Join Our Team as a Shift Lead at Scooter's Coffee in Holly, MI!

Position Summary:
We are looking for shift managers with an outgoing, energetic, positive, and friendly personality to help lead the team at our drive-thru only store! Using our core values of integrity, love, humility, and courage as a guide, you’ll help develop a team of amazing people, serving amazing drinks, amazingly fast. If coffee is new to you, don’t worry. We’ll teach you everything you need to know!

Key Responsibilities:

·       Lead and support team members during shifts, ensuring smooth and efficient drive-thru operations

·       Deliver outstanding customer service by greeting customers, handling orders accurately, and resolving concerns professionally

·       Prepare and serve high-quality beverages and food items according to Scooter’s Coffee standards

·       Assign positions and delegate tasks to team members based on volume and staffing

·       Monitor drive-thru speed of service and maintain productivity goals

·       Handle cash transactions, operate POS systems, and ensure accurate cash handling procedures

·       Train and mentor new team members on procedures, recipes, and customer service expectations

·       Maintain cleanliness, organization, and food safety standards throughout the store

·       Complete opening and/or closing duties, including inventory checks, restocking, and daily reports

·       Communicate effectively with management regarding shift performance, staffing needs, and operational issues

Requirements:

·       Passion for people

·       Ability to work cooperatively in a team environment

·       Commitment to master brand recipes and techniques

·       Strong communication and interpersonal skills

·       Ability to work in a fast-paced, high-energy environment

·       Basic math and cash handling skills

·       Dependable, punctual, and team-oriented

·       Ability to learn quickly, strong problem solving, multitasking, and administrative skills

·       While scheduling is flexible and you won’t work all weekends or nights, this position does require weekend and some night availability

·        Must be 18 or older

Physical Requirements:

·       Ability to stand for extended periods

·       Capability to lift up to 25 lbs

·       Comfortable working in a small, fast-moving drive-thru space

Schedule:

·       Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits 

·      Competitive hourly wage + tips

o   Cash tips to take home daily

o   Credit Card tips added to your check

·       Flexible scheduling

·       Free specialty drink while on shift

·       Discounts even when you’re not working

·       Opportunities for growth and advancement 

Equal Opportunity Employer Statement:
We are committed to creating an inclusive environment for all employees and applicants.

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