Strategy & Operations Contractor/Merchant Onboarding Specialist

Artech

Position Details:

Title: Strategy & Operations Contractor/Merchant Onboarding Specialist

Duration: 6 months

Location: Remote – USA

Pay Range: $ 31.03 - $37.93/hr. on W2
Job ID: #26-20699

Merchant Onboarding Specialist

About the Role

As a Merchant Onboarding Specialist on the client's Catering team, you will be the first point of contact for merchants after they've been sold into the catering program.
You'll guide new merchant partners through the full onboarding journey — from account setup to their first successful catering order — ensuring a seamless experience that sets them up for long-term success on the platform.

What You'll Do

Own the end-to-end onboarding process for newly signed catering merchants, serving as their primary point of contact from handoff by the sales team through go-live
Conduct onboarding calls and walkthroughs to educate merchants on the client's Catering platform, tools, and best practices
Guide merchants through menu setup, operational configuration (order lead times, catering minimums, packaging requirements), and tablet/POS integration
Coordinate with internal teams (Sales, Account Management, Operations, Tech Support) to resolve blockers and ensure smooth launches
Track onboarding milestones and maintain accurate records in CRM tools (e.g. Salesforce)
Identify common friction points in the onboarding process and surface feedback to improve the program
Support merchants through their first orders, providing real-time coaching and issue resolution Hit targets around time-to-activation and merchant satisfaction scores

What We're Looking For

2+ years of experience in merchant onboarding, customer success, account management, or a similar client-facing role Strong communication skills
You can explain complex processes clearly and build trust quickly over phone, email, and video Highly organized, with the ability to manage a large book of onboarding merchants simultaneously
Experience working cross-functionally and escalating issues effectively
Comfort with tools like Salesforce, Google Workspace, and internal ops platforms
Background in restaurant, food service, or B2B marketplace platforms is a plus
A self-starter mentality with a passion for helping small and mid-size businesses succeed

Nice to Have

Familiarity with catering operations or large-order food programs
Experience with client's merchant tools (Merchant Portal, Menu Hub, etc.)
Prior experience at a marketplace, SaaS, or food tech company

Why Catering

The client Catering program connects businesses with high-quality restaurant partners for large-format meals.
You'll be joining a fast-growing team at the intersection of enterprise sales and local commerce — with real impact on merchant partners and the customers they serve.
Let me know if you'd like to adjust the tone, add/remove sections, or tailor it for a specific seniority level.

Regards,

Lekhana Yathiraj
Senior Technical Recruiter

Office: View phone number on click.appcast.io
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960

Email: , Website:

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Vacancy posted 5 hours ago

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