IT Help Desk Analyst
JPS Tech Solutions
Short Description Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Undergeneralsupervision,theincumbentreceivesandresolvescustomerinquiriesrelatedtoDDSOnlineServicesaccountcreationandaccess,identityverificationforaddresschangetransactions,andtheissuanceofdigitallicenses. This role requires strong analytical and problem-solving abilities, excellentcommunicationskills,andacommitmenttodeliveringoutstandingcustomerservice.Thesuccessfulcandidatemustbecapableofmanagingahighvolumeofcallswhilemaintainingaccuracy,efficiency,andcustomersatisfaction. Key Responsibilities RespondtoandresolvecustomerinquiriesregardingDDSOnlineServicesaccounts,identityverificationprocesses,addresschangetransactions,anddigitallicenseissuance. Handleanaverageof65-90customercallsperdaywhilemaintainingestablishedservicelevelsandqualitystandards. Provideexceptionalcustomerservicebyprofessionallyaddressingcomplexcustomerissuesandidentifyingeffectivesolutions. Maintainaccuratedocumentationandrecordsofcustomerinteractionsandtransactions. Demonstrateadaptabilityandapositiveattitudeinafast-paced,evolvingworkenvironment. RespondprofessionallyandpromptlytoinquiriesfromExecutiveManagement,stakeholders,andbusinesspartners. Participateintaskforces,projectteams,andworkgroupstosupportdepartmentalandorganizationalinitiatives. Buildandmaintainproductiverelationshipswithinternaldepartmentsandexternalbusinesspartners. Contributetocontinuousprocessimprovementeffortsandsupportorganizationalgoals. Staycurrentonpolicies,procedures,andtechnologyupdatesrelevanttoassignedresponsibilities. Minimum Qualifications HighSchoolDiplomaorGED. Two(2)yearsoffull-timeexperiencewithinthelastseven(7)yearsprovidingcallcentersupportorcustomerservice. Proficiencywithcomputerapplicationsandstandardbusinesssoftware. Strongverbalandwrittencommunicationskills. Abilitytoeffectivelymanagemultipleprioritieswhilemaintainingahighlevelofcustomerservice. Preferred Qualifications Candidateswhomeettheminimumqualificationsandpossessoneormoreofthefollowingwillbegivenpreference: Three(3)yearsofexperienceprocessingdriver'slicensetransactions. Five(5)yearsofexperienceinahigh-volumecallcenterenvironment. Four(4)yearsofcustomerserviceexperience. ProficiencyusingWindows11andMicrosoftOfficeapplications. Experienceworkingwithidentityverificationorcredentialissuanceprocesses. Demonstratedabilitytotroubleshootandresolvecustomerissuesefficiently. Knowledge, Skills, and Abilities Excellentcustomerserviceandinterpersonalskills. Strongproblem-solvingandcritical-thinkingabilities. Abilitytocommunicateeffectivelywithcustomers,management,andstakeholders. Strongorganizationalskillswithattentiontodetailandaccuracy. Abilitytoworkindependentlyandcollaborativelyinateamenvironment. Adaptabilityandwillingnesstoembracechangeinadynamicworkplace. [contact-form-7 id="ac31dcc" title="Job Apply Form"] #J-18808-Ljbffr
- ...GA DHS - Help Desk Analyst 2The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst... ...ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.*State of Georgia resident...SuggestedFor contractorsWork at officeRemote work
My3Tech Inc
Atlanta, GA3 days ago - Helpdesk TechnicianOverview: Helpdesk Technician - Hands on computer technical support for our internal users. Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide ...Suggested
BizTek People
Atlanta, GA3 days ago - ...Help Desk AnalystLocation: Atlanta, GA 30334 (Remote)Duration: 12+ MonthResponsibilities include:Field incoming help requests from end users via both telephone and e-mail in a courteous mannerDocument all pertinent end user identification information, including name, department...SuggestedRemote work
TriOptus LLC
Atlanta, GA3 days ago - ...IT Help Desk AnalystThe IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services...SuggestedFull timeWork at office
GlobalPoint
Atlanta, GA5 days ago $20 per hour
...Help Desk Analyst 1Atlanta, Georgia, United StatesAbout the Job Help Desk Analyst 1Interview Type: Either Web Cam or In PersonMax Pay Rate: $20.00Work Arrangement: HybridEngagement Type: ContractNote: Applications with resumes in PDF format will be automatically rejected...SuggestedLocal areaPadmore Global Connections LLC
Atlanta, GA4 days ago- ...Help Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position. Description We are seeking an experienced Help Desk System... ..., email, and face‑to‑face interactions. Collaborate with IT teams to ensure smooth operation of company‑wide systems. Preferred...Permanent employmentTemporary workWork at officeLocal areaRemote workWork from home
STI
Atlanta, GA4 days ago - JPS Tech Solutions in Atlanta, GA is seeking an IT Help Desk Analyst to provide first-line technical and customer support in a high-volume call center. Under direct supervision, the incumbent assists customers with DDSOnlineServices account creation and access, identity...
- The ID Analyst will work remote , for the Office of Information Technology processing, the... ...CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. *State of... ...a related field OR minimum 2+ years of help desk support • One-year proven experience with...For contractorsWork at officeRemote work
- JPS Tech Solutions LLC in Georgia is seeking a Helpdesk Analyst to provide tier one technical support for internal and external customers. You will handle a high volume of calls, troubleshoot hardware, software, and connectivity issues, and escalate to second-tier support...
- A technology solutions company in Atlanta is seeking a Help Desk System Analyst for a temp to perm position. The ideal candidate will excel in troubleshooting technologies such as Windows 11, Active Directory, and Microsoft O365 while providing exceptional customer support...Permanent employmentTemporary work
- JPS Tech Solutions LLC in Atlanta, GA is seeking an experienced Help Desk System Analyst to ensure employees work seamlessly across Windows 11, Active Directory, and Microsoft O365. You will provide direct end-user support, troubleshoot hardware and software, and assist...
- nLeague is seeking a Help Desk System Analyst in Atlanta to provide technical support for employees, focusing on Windows 11, Active Directory, and Microsoft O365. Candidates should have a minimum of 3 years in technical support roles and excellent communication skills....Full timeWork at office
- Help Desk System Analyst [Must have OKTA, Crowd strike] Atlanta, GA/On-Site 12+ Months Work Schedule: The candidate must be local to Atlanta and... ..., email, and face‑to‑face interactions. Collaborate with IT teams to ensure smooth operation of company-wide systems. Preferred...Work at officeLocal areaRemote workWork from home
- ...and Microsoft O365. The role involves providing hands-on and remote support, troubleshooting various issues, and collaborating with IT teams to ensure system performance. Ideal candidates will have at least 3 years of experience, strong customer service skills, and familiarity...Remote work
- A technology services company located in Atlanta is seeking an experienced Help Desk System Analyst. In this role, you will provide direct support to end-users, manage technical issues related to Windows 11, Active Directory, and Microsoft O365, and ensure seamless operation...Remote work
- Job Description Job Title: Learning Tech Admin Location: Atlanta, GA, United States Duration: 3+ months possible extension Job Description: The Learning Technology Administrator role is focused in the enterprise administration of learning technology products...Full time
Tpi Staffing Inc
Atlanta, GA1 day ago - ...IT Help-desk TechnicianMetasys Technologies is looking for multiple IT Help Desk Technician candidates for a contract opportunity.Position: IT Help-desk Technician Duration: 1+ month Location: Atlanta, GA 30308 Pay Rate: $15-$17/hr. on W2Candidates will spend their time...Contract workImmediate start
Kelly Recruiting LLC
Atlanta, GA5 days ago - ...IT Service Desk Technician The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing... ...Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. OR Associate degree in...Local areaRemote workRelocation
nLeague
Atlanta, GA3 days ago - ...GA - DBHDD - IT Technical Support SpecialistJob ID: 767094Location: Allen Building, Milledgeville 31062Client: State of GAUnder broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end...Local areaImmediate start
My3Tech Inc
Atlanta, GA3 days ago $89k - $121.4k
Become a part of our caring communityA Technical FinOps Analyst sits at the intersection of cloud engineering and finance, focusing on making technology spending transparent, measurable, and optimized. They work closely with engineering, operations, and finance teams to...Full timeTemporary workApprenticeshipLive inWork at officeRemote workHome office- ...as the following:The application of system-analyst techniques and procedures, including... ...functional specifications,Maintain CTB's IT services through installing and upgrading... ...personalized, customer-focused support to help resolve technical challengesExcellent verbal...Full timeTemporary workWork at officeRemote workFlexible hours
$47.5 - $59.01 per hour
OverviewBe inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in...Hourly payRemote work- Job Title: QA Support Engineer - Payment SystemsJob Summary:We are seeking a detail-oriented QA / Technical Support Engineer with experience in payment systems and terminal management. The ideal candidate will have hands-on knowledge of payment terminals (preferably Ingenico...
- ...cycle management (RCM) or financial software is a significant plus.ABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare...Full timeLive outLocal areaRemote workFlexible hours
- ...Current Employee” button above to submit your application.Technical Analyst - PeopleSoftOverview:At Piedmont Healthcare, you'll love a... ...comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.Responsibilities:The Technical Analyst,...Work experience placement
- ...partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide...Work at office
- ...for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized...Work at office
$76k - $136.73k
Job Requisition ID #26WD98887Position OverviewAutodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with Construction...Full timeFor contractorsRemote workWorldwide- The End User Support Analyst is responsible for delivering high-quality technical support... ...experience.The analyst supports a wide range of IT systems—including desktops, laptops,... ...bar, and bot interactionMentoring other help desk personnel on hardware and software problem...Work at officeWorldwide
- Strategic Technology Institute Inc. in Atlanta, GA is seeking an experienced Help Desk System Analyst to ensure our employees work seamlessly across Windows 11, AD, and O365. You will provide direct end-user support, troubleshoot hardware and software issues, and assist...Remote work
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