Payroll & Benefits Specialist

Payroll & Benefits SpecialistThe Payroll & Benefits Specialist is responsible for the end-to-end processing of payroll, while also supporting benefits administration. This role requires strong technical fluency with ADP workflows, file feeds, APIs, and integrations with third-party platforms (including medical/benefits carrier platforms), combined with excellent customer service and problem-solving skills. This is a full-time on-site position requiring daily collaboration with HR, Finance, and department leaders across the organization to ensure compliance with payroll regulations, benefit administration and agency policies.Key ResponsibilitiesProcess payroll accurately and on time using ADPReviews time and attendance records and ensure adherence to established payroll schedules for processing payroll through the HRIS systemManage and troubleshoot ADP workflows, including approvals, earnings/deductions set up, and reportingMonitor and maintain ADP file feeds, API connections, and integrations with third-party and medical/benefits platforms, resolving discrepancies as they ariseReconcile payroll data, run calculations (overtime, retro pay, garnishments, PTO accruals, etc.), and audit for accuracy before submissionCollaborates with HR to address payroll/benefits-related data, such as new hires, terminations, and changes in employment status notifying appropriate allocationsEnsure compliance with federal, state, and local wage and hour lawsServe as the primary point of contact for payroll/benefits-related inquiries, resolving employee questions with patience and professionalismPrepare and distribute payroll reports for HR and Finance leadershipAssist with day-to-day administration of employee benefits programs (medical, dental, vision, life, disability, retirement)Support the coordination of data feeds and integrations between ADP and medical/benefits carrier platformsHelp process new hire enrollments, qualifying life events, and terminations within benefits systemsSupport open enrollment processes, including data audits, system testing, and employee communicationsPartner with brokers/carriers to troubleshoot eligibility, billing, or enrollment discrepanciesWork closely with HR, Finance, and department managers to ensure smooth payroll and benefits operationsAct as a resource to management, helping problem-solve payroll and benefits-related issuesSupport special projects and assigned audits.Stay current on ADP system updates and recommend process improvementsQualifications:An associate degree in accounting, finance, business, or a related field. Bachelor’s degree preferred.Minimum 2–4 years of hands-on payroll processing experience, with demonstrated proficiency in ADP (Workforce Now or similar ADP platform)Strong knowledge of payroll processes, laws, and regulations.Experience supporting or administering employee benefits programsStrong problem-solving skills — comfortable digging into a calculation error, a broken file feed, or a workflow issue and working it through to resolutionExcellent customer service skills; a warm, patient, and approachable communication style, since much of this role involves fielding employee calls and questionsHighly organized with strong attention to detail and the ability to manage sensitive, confidential information discretelyStrong written and verbal communication skills