Customer Service Representative

Job Position: Part Time Temporary Customer Service Representative

Location: Monroe, CT 06468

Pay Rate: $21.00/hr

Description: Our client is looking to hire a new temp for the Customer Service Department.


Start Date: ASAP - Open Ended.

Pay rate $21 an hour.

Part Time Temporary Customer Service Rep


25-28 hours a week
Quick in-person interview with the hiring managers.

Job Summary

A position is available in the Customer Service Department. As the voice of our company, we are pursuing individuals who are customer focused, reliable, have excellent organizational, verbal, and written communication skills, and above average problem-solving skills. A minimum of five (5) years' experience in a call center environment is required and prior use of SAP is highly desired. Bilingual a plus. Applicants must be genuinely excited to deliver exceptional customer service and have a proven track record of excellence.

We depend on knowledgeable professional to interact with our valued customers who have questions or concerns. We're looking for highly skilled call center representative to join our team, manage a large volume of inbound calls. As the voice of the company, the call center representative must be customer focus, reliable and possess excellent verbal and written communication skills. Bilingual a plus.


Principal Responsibilities

Applicants must be able to perform the following primary duties in a manner consistent with the Company's mission to be the service provider, employer, and investment of choice through a relentless commitment to excellence:

Receive and respond (via phone, email, and chat) to all types of customer inquiries about such matters as billing, quality and service, meter and remote malfunctions, collections (installment plans, arrangements, billing), property transfers and final bills, adjustments and other service-related issues. Ability to navigate and properly account for all customer contacts in the SAP system.
Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for service or reading departments to perform work as necessary; ability to problem-solve and thoroughly research to successfully resolve issues.
Verify and process changes of addresses, property transfers, foreclosures, and bankruptcies.
Ability to handle as least 50-100 calls per day in a reactive environment.
Compose letters and emails using Outlook, Word, and chat.
Excellent computer skills and previous experience working in a customer relationship management system/database.
Self-starter with strong organizational skills.
Occasional overtime and attendance at after-hours department staff meetings is required.
Various other duties as required.

Preferred Requirements

Strongly Preferred Requirements include:

Experience in call center
Expertise in conflict resolution
Ability to multi-task effectively.

Education/Certifications

A high school diploma is required (preferably an associate degree in a business-related field).

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