Management Analyst or Senior Management Analyst

Management Analyst, Senior

This vacancy is with the Multimodal Planning division within the Public Works Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

This position is part of Ramsey County's Enterprise Asset Management System team, currently embedded within Public Works. The team supports a vendor-hosted SaaS asset management system used by multiple County departments to manage assets such as signs, signals, roadways, stormwater and environmental assets, trees, buildings, parks, golf courses, fleet vehicles, and related infrastructure.

The Management Analyst, Senior will support departments that are already live in the system, including Fleet, Property Management, Parks and Recreation, and Public Works Sign Shop and Signals. The position will also support future implementation efforts, including the planned Public Works Roadway and Environmental implementation beginning in Q3 2026 with a target go-live in Q1 2027.

This role will assist with business process analysis, implementation planning, user support, workflow development, reporting, data quality, system enhancements, and coordination between departments, technical partners, and end users. The position requires strong analytical, communication, project coordination, and problem-solving skills in a cross-departmental environment.

A successful candidate will be able to translate department business needs into practical system workflows, support users after go-live, and help maintain reliable asset and work management data across the County.

Examples of Work Performed

Management Analyst

1. Work closely with subject matter experts (SME's) to gain an understanding of the department's operations, systems, and business functions; analyze operational systems, programs, methods and procedures by obtaining and discussing relevant information with affected parties; research problems, prepare necessary documentation (such as work distribution charts, flow charts, movement studies and process-and-operation charts) and apply other appropriate analytical methods in order to develop the information needed to evaluate current operations, determine if existing processes could be enhanced, or identify operational needs.
2. Evaluate on a continuous basis the results of analyses to be used by the department to ensure they meet business needs by identifying redundancies, unnecessary or wasteful procedures, inappropriate methods, inefficient equipment and defining other procedural or operational problems to develop plans for revising or creating new solutions.
3. Provide initial and ongoing instruction and expertise in the use of line of business and other county, state, or collaboratively operated systems.
4. Assist in designing new or improved solutions by establishing a time frame for a scoping phase, design concept or project to be completed, setting priorities for work to be done including proposing work distribution plans, investigating and determining the feasibility of changing procedures through the use of electronic or other means; assist in the preparation for applications testing, and/or developing other plans to revise or create new solutions of maximal efficiency; and prepare and present information appropriately to affected parties.
5. Prepare reports on the analysis, evaluation, design or implementation of systems as required; build, run and modify data reports via query or other tools. This may include extraction of data from internal or external databases.
6. Implement plans for new or revised systems or solutions by planning, scheduling, and coordinating related activities, which may include managing system access and backup to line of business applications; may act as system administrator for line of business applications.
7. Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids, as needed.

Senior Management Analyst

1. Work closely with subject matter experts (SME's) to gain an understanding of the department's operations, business functions; measurement and data; analyze operational systems, programs, methods and procedures by obtaining and discussing relevant information with affected parties researching problems, preparing necessary documentation and applying other appropriate analytical methods in order to develop the information needed to evaluate current operations, determine if existing processes could be enhanced, or to identify operational needs.
2. Evaluate on a continuous basis the results of analyses to be used by the department to ensure they meet business needs by identifying redundancies, unnecessary or wasteful procedures, inappropriate methods, inefficient equipment and defining other procedural or operational problems in order to develop plans for revising or creating new systems.
3. Analyze requirements for and design methods of transfer and manipulation of electronic data; prepare reports on the analysis, evaluation, design or implementation of systems as required; build, run and modify reports to be used with query or other tools. This may include data mining of internal and external databases.
4. Design new or improved solutions by establishing a time frame for a scoping phase, design concept or project to be completed, setting priorities for work to be done including proposing work distribution plans, investigating and determining the feasibility of changing procedures through the use of electronic or other means, and/or developing other plans to revise or create new solutions of maximal efficiency; conduct applications testing and prepare and present information appropriately to affected parties.
5. Implement plans for new or revised systems or solutions by planning, scheduling and coordinating related activities, which may include managing system access and backup to line-of-business applications; may act as system administrator for line-of-business applications.
6. Identify and coordinate department training needs, develop and update training plans and curricula; plan and execute recurring training programs for new and current employees, ensuring preparation and update of training guides and job aids occur.
7. Act as project leader on designated projects by directing and coordinating the activities of other staff involved in analysis, evaluation, design and implementation.

Minimum Qualifications

Education: Bachelor's degree in Public Administration, Business Management, Business Administration, Management Information Systems, or a related field.

Management Analyst Experience: None.

Senior Management Analyst Experience: Four (4) years of experience in management analysis or related analytical experience.

Substitution: Equivalent combination of education and related experience.

Certifications/Licensure: Valid class D driver's license required depending on assignment.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Management Analyst or Senior Management Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions –do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Management Analyst or Senior Management Analyst. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status