HR Specialist I

HR Specialist I Pay Rate: $22.00 - $23.00/hour on W2 Contract Length: 5 months with the possibility of extension and/or conversion Location: Berlin, CT 06037 (Onsite) Work Schedule: 8:00 AM - 4:30 PM | 30-minute lunch Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Responsibilities Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own. Daily phone work using call management system. Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analysing information Provides accurate, consistent and timely responses to HR process, system and policy requests Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner Utilizes HR knowledgebase and tools required to support operational needs Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism) Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value Performs various tasks as assigned Required Technical Skills Knowledge of HR basics. Adept at technology. Superior customer service skills. Excellent communication skills. Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills. Ability to successfully handle multiple tasks and changing priorities. MS 365 skills Demonstrated skill in developing solutions, teamwork and embracing technology Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc. Required Qualifications Requires a High School Diploma. Minimum of one (1) year of HR experience. Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc. Customer Service Able to work with others in a team setting Positive attitude Time Management Ability to work independently Desired Qualifications Bachelor’s Degree and HR certification preferred. HR certification preferred Call Center Experience HR ticketing system (Ex. Workday, Towers Watson, Zendesk, ServiceNow) Call Center Experience Equal Opportunity Statement We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. In addition, we provide accommodations for applicants and employees with disabilities, and you can learn more at #J-18808-Ljbffr