Field Service Technician - South

About The Role The primary duties of this position are to deploy, maintain, troubleshoot, and repair electronic gaming machines and other gaming products offered by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate slot installations, modifications, and upgrades with properties, regulatory agencies, and support areas. Perform repairs, modifications, and preventative maintenance on all EGM and Keno Kiosk equipment. Provide technical support onsite or via phone or email. Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems. Establish service by studying system requirements, ordering and gathering components and parts, completing installations, and performing acceptance tests. Maintain customer rapport by examining complaints, identifying solutions, suggesting improved methods, and recommending system improvements. Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs. Document service and installation actions by completing forms, reports, logs, and records. Maintain customer confidence by keeping service information confidential. Update job knowledge by participating in educational opportunities and reading professional publications. Accomplish operations and organization mission by completing related results as needed. Respond to user questions and explain the operation of all company products. Assist in the maintenance of standards and documentation. Perform other duties as assigned. REQUIREMENTS Must pass a preemployment physical. Slot repair, maintenance, and troubleshooting experience preferred. Basic computer repair and troubleshooting experience. Must be able to travel out of state and work any schedule as needed. Must be 21 or older. Valid driver's license with a clean DMV driving record. Must be able to obtain gaming licenses in multiple jurisdictions. High school diploma or equivalent with 13 years of work‑related experience, or an associate’s degree in a related field. This position requires both short‑ and long‑distance travel when visiting different territories for service and/or installations. Travel will involve commuting by car for all or part of a day, and/or flying for short or long flights that may require layovers and overnight stays. This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. Skills/Qualifications Knowledge of commonly used concepts, practices, and procedures with computers, hardware, and electronics, and experience with electronics troubleshooting, analyzing information, exercising judgment, client relationships, equipment maintenance, reporting skills, confidentiality, quality focus, results orientation, supply management, and communication. OSHA Participate in company health and safety programs and comply with all company OSHA policies and procedures. Follow all lawful employer safety and health rules. Wear and/or use personal protective equipment when entering designated areas. Report hazardous conditions to management. Report any job‑related injury or illness to management and seek treatment promptly. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Assigned duties are accomplished primarily in various casinos where walking, sitting, bending, reaching, talking, hearing, and good vision are required. Lifting up to 50 lbs. may be required. Gaming Arts, LLC reserves the right to make changes to this job description as necessary. This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee may be requested to perform other job‑related tasks and responsibilities other than those stated above. Gaming Arts, LLC encourages diversity and is an equal opportunity employer. #J-18808-Ljbffr