Arbitration Coordinator

Role Overview The Arbitrations Coordinator assists the team with a focus on customer service and maintaining loyalty. Responsibilities include researching, verifying information, gathering, evaluating and analyzing data, and preparing case resolutions, summaries and comments for arbitration cases in a CRM database. The role ensures compliance with company policies, procedures and applicable state and federal laws. Responsibilities Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases. Request and review evidence (pictures, estimates, witness statements, etc.) from both parties. Assist the team with follow‑up calls to dealers and remind dealers of arbitration rules. Investigate and coordinate the resolution of arbitration claims submitted by customers. Interpret and apply OPENLANE Terms and Conditions impartially. Communicate with customers and clients regarding claim validity. Provide excellent customer service and offer options to improve buyer experience. Complete other projects and tasks as assigned. Qualifications Must Have: High School Diploma or equivalent. Experience with dispute resolution or automotive, mechanical, or body shop environments. Strong verbal and written communication and effective report writing skills. Working knowledge of Google applications (Sheets, Docs, Gmail). Superior dispute resolution orientation and strong organizational skills. Nice to Have: Bachelor’s degree. Auto auction experience or specific experience with automobile brands and equipment. Benefits Competitive pay. Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). Immediately vested 401K (US) or RRSP (Canada) with company match. Paid vacation, personal, and sick time. Paid maternity and paternity leave (US). Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US). Robust Employee Assistance Program. Employer paid Leap into Service Day to volunteer. Tuition reimbursement for eligible programs. Opportunities to expand your skill set and share knowledge across a globally listed organization. Company culture of internal promotions, diverse career paths, and meaningful advancement. Equal Opportunity Statement OPENLANE is an equal‑opportunity employer and a drug‑free workplace. #J-18808-Ljbffr ADE ADESA Inc