Program Coordinator

Location: Mesa, AZ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team - a Program Coordinator. The Program Coordinator position is an integral part of Kaleidoscope ABA's mission to deliver therapeutic services to children with autism. The role involves day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks in support of the center's operations. The coordinator maintains accurate records related to staffing and delivery of service for each case, assists in creating, maintaining, and managing a master schedule, and adequately staffs clinical cases according to budgeted hours per client as authorized by the client's insurer. The Program Coordinator supports HR, Operations, and Clinical departments and serves as a reliable source of information to staff, clients, peers, and management. The role acts as the liaison between administrative and clinical staff and is the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company. Benefits & Advantages Medical, Dental, and Vision Insurance through United Healthcare. Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays. Long‑Term Disability and Life Insurance. 401k with a 6% match and a two-year vesting schedule. Weekly Pay each Thursday. Job Qualifications Ability to perform essential duties satisfactorily and react to change productively. Professional knowledge and experience with business operations, growth, staff scheduling, personnel management, customer acquisition, and other pertinent operational skills. High standard of ethical conduct and respect for confidentiality principles. Honesty and integrity. Ability to work and communicate with internal and external clients in a polite, courteous, and cooperative manner. Education Bachelor’s Degree or equivalent work experience. Bachelor’s degree in Marketing, Business Administration, or Healthcare Management (preferred). Experience 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operations. Experience building and retaining customers. 5 to 7 years of experience managing and developing staff (preferred). Prior Practice Managers and Retail Managers encouraged to apply. Skills & Abilities Strong rapport‑building skills and ability to manage staff. Sense of urgency. Ability to work independently towards assigned goals. Excellent time management and organization skills. Ability to manage multiple tasks, prioritize tasks, and meet deadlines. Attention to detail. Ability to administer processes across the center consistently. Superb communication skills. Ability to listen and communicate well with management, staff, and families/clients. Professional appearance and presentation required. Computer Skills Proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Proficiency in using email and Outlook. Ability to keep accurate records, work in a database, use Excel, and track processes accurately. Working Conditions Exposure to constant or intermittent sounds sufficient to cause distraction. Considerable stress may occur at times due to the pressure of meeting service requirements. Hours of work: 7:30 AM to 5:00 PM; may vary depending on current recruitment projects. Performing these duties on a full‑time basis is an essential function of the position. Must have the ability to read and respond to emails and accept calls outside of work hours. Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers. #J-18808-Ljbffr