Business Analyst

Role Description

The Client is seeking an experienced Business Analyst to support the Information Technology Services Project Management Office (PMO) in analyzing business processes, documenting workflows, supporting system implementations, and assisting with project coordination activities. The Business Analyst will work closely with project managers, business units, and technical teams to document current and future state workflows, identify system integration points, and support the successful delivery of IT projects. This role requires strong analytical skills, experience with enterprise systems, and the ability to translate business needs into clear technical and functional requirements. The resource will play a key role in helping the PMO understand operational processes, improve system interactions, and support implementation efforts across multiple IT initiatives.

Responsibilities

• Business Process Analysis & Workflow Mapping
  • Facilitate meetings and working sessions with business units and technical teams to understand operational processes.
  • Document current state business workflows including process steps, inputs, outputs, and system interactions.
  • Develop future state process maps and workflows aligned with system capabilities and project goals.
  • Identify opportunities for process improvements, automation, and efficiency gains.
  • Produce clear process documentation including:
    • Workflow diagrams
    • Process maps
    • Business process narratives
    • Standard operating procedures
• System Integration & Data Flow Analysis
  • Assist in documenting system integrations and data flows between enterprise applications.
  • Analyze how systems exchange data and identify dependencies between systems.
  • Document integration points, system interactions, and upstream/downstream impacts.
  • Work with technical teams to understand APIs, interfaces, and system dependencies.
  • Assist in identifying risks or gaps related to system integrations.
• Requirements Gathering and Documentation
  • Work with stakeholders to gather and document business and functional requirements.
  • Translate business needs into structured documentation that can be used by development teams or vendors.
  • Develop and maintain artifacts including:
    • Business Requirements Documents (BRDs)
    • Functional Requirements
    • Use cases and user stories
    • Requirements traceability matrices
• Project Management Office (PMO) Support
  • Support PMO project managers on multiple active projects.
  • Assist with tracking project tasks, action items, and deliverables.
  • Help maintain project documentation.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, or Computer Science
• 5+ years of experience as a Business Analyst supporting IT projects or enterprise systems.
• 5+ years of experience analyzing system integrations and data flows between applications.
• 5+ years of experience gathering and documenting business functional requirements.