Medical Office Coordinator

Benefits HCA Florida Aventura Orthopedics offers a total rewards package that supports the health, life, career and retirement of colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more. Consumer discounts through Abenity and Consumer Discounts. Retirement readiness, rollover assistance services and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income. Job Summary Full time (Monday – Friday, days), no nights, no on‑call, no weekends, no holidays. We are seeking a Medical Office Coordinator for our practice who provides administrative expertise to ensure all patients receive high‑quality, efficient care. Responsibilities Demonstrate and adhere to the Code of Conduct and Mission and Values statements. Foster an engaged culture and values in which all colleagues can thrive. Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in‑person encounters; and ease and accuracy of registration processes, including collection of co‑pays and deductibles. Assist in hiring and selecting clerical and clinical (non‑provider) practice staff in partnership with the PM II, III, PA I, or PA II. Responsible for appropriate onboarding and timely, comprehensive orientation of non‑provider practice staff members in accordance with organizational standards and shared accountability for first‑year non‑provider turnover metrics and performance. Regularly communicate with non‑provider staff individually and in staff meetings, emphasizing creating an environment that supports culture and values while encouraging and welcoming the voice of all team members. Oversee the process of preparing patients for examination and treatment. Establish and maintain appropriate processes for managing inbound and outbound patient referrals. Manage staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics. Assist and provide additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.). Maintain the practice’s supply of inventory, physical facilities, and core non‑provider staffing in ready, functional operating conditions at all times. Assist in maintaining patient files, records, and other information. Compile and condense technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancellation and no‑show opportunities, etc. Ensure any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership). Participate in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement. Maintain strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy. Perform other duties as required. Must adhere to all Physician Services policies and procedures. Qualifications Education: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred. Experience: Two or more years of medical office experience is required. Certification / License: RMA, CMA or LPN certificate is beneficial; CPR Certification is preferred. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare