Bilingual Patient Access Specialist I

Location HBH Sheridan 4025 N Sheridan Rd Chicago, IL 60613, USA About Howard Brown Health Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. Why Join Us? Be part of a mission-driven organization dedicated to health equity and social justice. Work in a supportive, inclusive, and culturally competent environment. Access to continuous learning opportunities and professional development. Contribute to groundbreaking health initiatives and research. Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. BCBS HMO, PPO, and PPO Select Plans BCBS Dental BCBS Vision Paid Time Off: 3-weeks paid vacation and 1-week of personal time 12 accrued sick days per year 10 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets 401k program with up to 5% employer match after 90 days Employer-paid basic life insurance valued at one times the annual salary Voluntary Life and AD&D, and Short-term and Long-term disability Pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses Pay 20.70/hour Principal Duties and Responsibilities Answer all incoming calls from clients; provide information and assistance; properly and politely navigate clients through the organization. Understand and display great professional customer service. Use de-escalation techniques to address the needs or callers that call in and may be escalated. Verify and collect pertinent demographic and billing information. Document and make changes as appropriate to a patient’s demographic information. Route calls to appropriate individuals or departments. Routinely check the queue to monitor calls holding. Schedule appointments for medical, behavioral health, and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling. Follow protocols to properly triage calls to appropriate staff. Monitor schedules for errors or overbooking. Validate and correct insurance information as required. Cross train for special assignments and duties. Support the mission statement to develop, enhance, and promote quality customer service through team effort. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Other duties as assigned. Qualifications, Skills and Abilities Required: Be dependable, accountable and timely. Maintain confidentiality. High school degree or GED required. Proficient use of computer applications such as GE Centricity, Excel and Word. Must possess strong communication and demonstrate an ability to work effectively with diverse populations. Preferred: One or more years’ experience in Call Center/financial counseling setting. Experience working with Medicare, Medicaid, and other insurances. CPT and ICD-9 coding desirable. Proficient in speaking, reading and writing Spanish. Working Conditions Works under minimal direction. Primary work setting is an indoor office/healthcare environment. Physical ability to effectively communicate with others, verbally and written; perform basic computer operations and other office functions, whether aided or unaided. Potential irregular hours, occasional late or weekend meetings/events. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to lift office products and supplies, up to 20 pounds. Equal Opportunity Statement Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Howard Brown