Operations Manager

Sparrow Italia is an Italian-inspired steakhouse that celebrates the beauty of simplicity, where peak‑of‑season ingredients take center stage. Our menu highlights fresh pastas, handmade pizzas, and reimagined Italian favorites that honor timeless traditions through a modern lens. Recognizing that well‑being is an essential part of today’s dining experience, our culinary program thoughtfully blends indulgence with balance, offering wholesome alternatives that allow guests to savor the richness of classic Italian cuisine without compromise. With locations in Miami, Florida; Mayfair; London, and a New York City opening coming soon, Sparrow Italia invites guests into a world where sophistication meets warmth, an elevated gathering place for exceptional dining and unforgettable moments. Mission Responsible for assisting the General Manager with the overall operation of Sparrow Italia NYC as well as overseeing Back of House functions. The Operations Manager works with the General Manager and Executive Chef in setting the direction of the business in day‑to‑day operations as well as a plan to grow the business, drive sales and manage costs. The Restaurant Operations Manager reports to the General Manager. Duties Assist with interviewing, hiring, training, development and retention of qualified employees. Schedule, conduct, and document employee performance reviews according to standard operating procedure. Identify, train and develop key employees for growth, advancement and promotion. Become proficient in all job functions of both front and back of house employees. Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state, and local regulations. Communicate repair and maintenance needs to the General Manager and/or appropriate repair source. Become proficient in the use of all restaurant computer equipment, including Aloha, Ctuit, PlateIQ, Harri, Paylocity, Open Table. Clear understanding of BOH operations. Day to Day Management Direct and supervise employees on a daily basis in a fair and dignified manner. Assist GM with training, coaching and development of management team in areas including: Company culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques. Identify, address, and document individual employee performance problems according to standard operating procedure. Address customer complaints and problems effectively and courteously on an as‑needed basis. Use tact and good judgment when dealing with difficult guests. Respond to the guests needs with patience and courtesy. Ensure proper pars and inventory management systems are in place; keep active/running total/par 2. Manage labor dollars, controlling overtime and labor percent according to budget 3. Ensure anti‑theft measures are in place for all COGS supplies 4. Ensure accurate monthly inventory is completed and turned in on time 5. Perform departmental labor cost analysis and oversight. Financial Controls Become proficient in and assist the General Manager with all restaurant financial procedures. Daily completion of Contractor Payroll. Weekly completion of Restaurant Payroll through Ctuit/Aloha and Harri. Other Complete ServeSafe Management course. Specific Job Knowledge & Skills College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience. Two to three years in a management position, preferably in an upscale or lifestyle brand hotel. Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations. Ability to multitask, work in a fast‑paced environment and have a high level of attention to detail. Strong verbal and written communication skills in English. Passion for hospitality and for creating exceptional guest experiences. Proven ability to develop and maintain positive and productive working relationships with other employees and departments. Ability to work independently and to partner with others to promote an environment of teamwork. Available to work on call shifts, after hours, over weekends and on holidays. Physical Abilities Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Requires manual ability to use, carry, and operate all necessary equipment. Benefits Dental insurance Health insurance Life insurance Vision insurance Paid Time Off We offer opportunities for growth and development. We pride ourselves on our fast‑paced culture supported by leaders who propel you to your full potential. If you want to join our dynamic team, we invite you to apply! #J-18808-Ljbffr Noble 33