Customer Service Representative
Full-time
Murtech Staffing & Solutions
Customer Service Representative – Healthcare
Remote / Work From Home - But must be local to one of the following offices: Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV. Must reside within a 45-minute commute from the office.
We are seeking professional, empathetic, and customer-focused Customer Service Representatives to support members and healthcare providers in a high-volume call center environment.
This is a fast-paced, high-energy position ideal for someone who communicates well, enjoys helping others, and can confidently manage customer conversations while providing accurate and compassionate service.
What You'll Do
- Receive inbound calls from both members and healthcare providers
- Assist callers with questions regarding claims status, eligibility, benefits, and related healthcare information
- Navigate multiple computer systems while actively assisting callers
- Provide professional, accurate, and empathetic customer service
- Effectively manage and guide conversations while maintaining a positive caller experience
- Adapt quickly to changing information, procedures, and priorities
- Utilize the Avaya phone system ; training will be provided
What We're Looking For
- High school diploma or GED required
- Previous customer service experience required
- Call center experience strongly preferred
- Health insurance or healthcare call center experience is a plus
- Strong computer skills and ability to navigate multiple systems
- Excellent verbal communication and active listening skills
- Ability to demonstrate empathy while maintaining control of the conversation
- Professional, dependable, and comfortable working in a high-volume environment
- Bilingual Spanish-speaking candidates are strongly encouraged to apply
Schedule
Candidates must be available to work any shift between 8:00 AM and 8:00 PM and must be open to working the 11:30 AM–8:00 PM daily shift .
Interested in a remote healthcare customer service opportunity where you can make a difference for members and providers? We'd like to hear from you.
Vacancy posted 2 days ago
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