Sr. Customer Success Manager (New York)

At Trunk Tools, we’re the leading AI company revolutionizing construction, the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite.

Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes, we’re changing that by embedding AI directly into field operations.

Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges.

After years of building the “brain” of construction, we’re now launching production-ready AI agents, starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 100+ employees (50+ engineers), we’re scaling fast and entering a period of hypergrowth. This is a rare opportunity to join at an inflection point.

Position Overview

Trunk Tools is looking for a dynamic and results-driven Senior Customer Success Manager to join our fast-growing team. In this role, you will be responsible for ensuring that our customers achieve success with our software products. As the primary point of contact for a portfolio of accounts, you will drive customer engagement, retention, and growth by building strong relationships, identifying opportunities for upsell/cross-sell, and ensuring customers realize the full value of our solutions. Travel is required for this position, up to 25%.

Key Responsibilities

• Customer Relationship Management :

• Onboarding & Implementation Support :

• Customer Retention & Growth :

• Strategic Account Planning & Advocacy :

• Customer Insights & Reporting :

• Problem Resolution & Escalation Management :

Qualifications

• Experience :

• Skills & Knowledge :

• Education :

Why Trunk Tools?

• Innovative Culture : Work at the forefront of technology with a team that values innovation and continuous learning.

• Impactful Work : Help transform businesses with tools that drive real, measurable outcomes.

• Career Growth : Be part of a growing company with ample opportunities for personal and professional development.

• Competitive Compensation : We offer a competitive salary, benefits, and performance-based incentives.

• Work-Life Balance : Enjoy flexible work hours and a supportive work environment that encourages a healthy work-life balance.

What we offer

️ A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters

Competitive salary and stock option equity packages

4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!

Learning & Growth stipend

Flexible long-term work options (remote and hybrid)

Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us!

Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

IRL / In-Person retreats throughout the year

_ Please note: All official communication from Trunk Tools will come from an email address ending in @ . If you receive outreach from any other domain, please disregard it or report it to us._

At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.