Program Support Asst (OA)

Summary The Program Support Assistant provides administrative and technical support to Nursing Operations. Duties include coordinating projects and educational programs, maintaining databases and reports, supporting staff onboarding and training, managing TMS and SharePoint activities, analyzing program data, scheduling events, and providing customer service to staff and stakeholders. Responsibilities Nursing Operations is seeking a Program Support Assistant (OA) to provide customers with consistent information according to the established policies and procedures. Handle conflicts and problems in dealing with customers constructively and appropriately. These duties consist of but is not limited to: Provides administrative and technical support for Nursing Operations and educational programs. Coordinates projects, meetings, training sessions, orientations, and educational events. Maintains TMS, SharePoint, databases, spreadsheets, training records, and program files. Collects, analyzes, tracks, and summarizes program and training data and prepares reports. Supports student affiliations, onboarding, PIV processing, training requirements, and compliance tracking. Provides technical assistance and training on TMS, VISTA, CPRS, SharePoint, Outlook, and other systems. Develops and maintains educational materials, flyers, brochures, reports, and instructional aids. Tracks program milestones, training completion, competencies, licensure verification, and other deliverables. Coordinates schedules, registrations, course completion, and compliance reporting for BLS, ALS, and other training programs. Researches program requirements, policies, and procedures and assists with updating SOPs and administrative guidance. Troubleshoots administrative and computer-related issues and coordinates resolution with appropriate services. Provides professional customer service and serves as a point of contact for staff, leadership, students, and external partners. Work Schedule: Monday - Friday, 7:30 am to 4:00 pm Telework: This position is not suitable for telework. Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD06932A Recruitment Expenses: Relocation/moving expenses will not be reimbursed. Recruitment/Relocation Incentives: Recruitment/Relocation incentives are not authorized for this position. Financial Disclosure Report: Not required Requirements Conditions of Employment To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2026. Time-In-Grade Requirement: Applicants who are current GS Federal employees or have held a GS grade any time in the past 52 weeks under a non temporary appointment must meet TIG requirements. The grade may have been in any occupation; but must have been held at the GS-06 grade level for at least 1 year in the Federal service (or have been held at the GS-07 or higher-grade level) to qualify for this position. You must submit your eligible SF-50(s) with your application to show that you meet this TIG restriction in order to qualify. Note that your latest SF-50 may not show that you meet the TIG requirement, so you may need to submit the applicable additional SF-50 to show you meet TIG (such as a SF-50 for promotion, demotion, within grade increase, etc.). Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of gathering information, identifying/analyzing issues and resolving problems with effectiveness and efficiency of work operations. Understanding credentialing, appointment and the Nurse Professional Standards Board process. Administrative process, operating typewriter, word processor, microcomputer, or computer terminal; and skill in operating related equipment such as printers and modems, as required; Developing recommendations to resolve effectiveness and efficiency of work operations; Performing work using Microsoft Excel, Power point, and word; Receiving and reviewing all incoming correspondence. Enter, store, edit and retrieve data and documents for timecards. Ability to independently transcribe complex tours of duty and days worked into an automated timekeeping system. Ensuring all telephone calls are screened-determining the nature and purpose of the calls. store and retrieve electronic documents/files, able to apply judgment in choosing, interpreting, and applying available guidelines to specific issues. You will be rated on the following Competencies for this position: Accountability Attention to Detail Clerical Computer Skills Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Operations Support Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary; however, the employee will be required to do a moderate amount of walking; standing, bending, carrying of items, (paper, books, medical records, etc.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.