Business Systems Specialist (Salesforce Loyalty Management)

Work Location: Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$98,160 - $159,270 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The Business Systems Specialist (Salesforce Loyalty Management) performs systems analysis assignments with varying degrees of supervision. The Business Systems Specialist (Salesforce Loyalty Management) also provides complex technical business support to clients that utilize small/midsize/enterprise level systems.

Depth & Scope:

• Communicates with programmers to ensure understanding of business processes and requirements of the users.
• Works with programmers to ensure that the delivered system matches the specified features and functions
• Assesses available technologies recommending innovative and cost-effective solutions
• Analyzes business challenges and recommends appropriate IT solutions and services
• Maps current business processes to new systems and supports the transition to the new solution
• Determines interface requirements for effective system transition
• Resolves issues that cross multiple systems or departments that may affect the business process
• Develops detailed specification documents that include features and functions of the new system
• Develops test plans and test case scenarios to guarantee the new system design meets business requirements
• Implements new system installations, upgrade, and conversions
• Documents selected system parameters, file layouts, and application design layouts. Tracks open issues and resolution of issues

Education & Experience:

• 4 Year Degree or equivalent experience
• 7+ Years of related experience
• Excellent communications, problem-solving, and decision-making skills
• Progressively responsible experience in large scale corporate systems analysis
• Previous management experience required
• Ability to work with systems users or potential users to develop system specifications and requirements, applying business systems knowledge to ensure relevant areas of research are addressed
• Ability to independently translate user requirements into technical specifications

Preferred Qualifications:

• Salesforce Loyalty Management implementation experience
• Salesforce Application Architect certification
• Salesforce System Architect certification
• Salesforce Platform Developer I/II certification
• Salesforce Administrator certification
• Salesforce Loyalty Management Accredited Professional certification
• Graduate degree in related discipline.
• Financial Services industry experience .

Preferred Technical Skills

Salesforce Technologies

• Salesforce Loyalty Management
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Data Cloud
• Salesforce Marketing Cloud
• Apex
• Lightning Web Components (LWC)
• SOQL/SOSL
• Flow and Process Automation
• Salesforce APIs and Integration Patterns

Integration & Data

• REST and SOAP APIs
• MuleSoft or equivalent integration platforms
• SQL and relational database concepts
• Event-driven architecture
• Data migration and ETL tools

Architecture & Security

• Solution Architecture
• Integration Architecture
• Enterprise Security and Governance
• Performance Optimization
• Release and Environment Management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

#LI-USTech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on aiapply.co. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.