Lead Hyper Wellness Representative

Senior Hyper Wellness Representative

Restore Hyper Wellness is seeking a dynamic, results-driven Senior Hyper Wellness Representative who is passionate about health, wellness, leadership, and sales. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys mentoring others while driving business growth. As a senior member of our front-of-house team, you will lead by example, consistently delivering exceptional client experiences while helping the studio achieve membership, retail, and service sales goals. You will serve as a trusted resource for both clients and team members, supporting daily operations, coaching newer staff, and helping create a culture of accountability, professionalism, and excellence.

Key Responsibilities

• Deliver exceptional customer service from initial inquiry through ongoing membership retention.
• Build meaningful relationships with clients and confidently recommend personalized wellness plans.
• Consistently achieve and exceed membership, package, retail, and service sales goals.
• Conduct professional studio tours and convert prospective clients into long-term members.
• Educate clients on Restore therapies, benefits, contraindications, and at-home wellness recommendations.
• Proactively follow up on leads, appointments, referrals, and inactive clients to drive business growth.

Leadership & Team Development

• Lead by example by demonstrating professionalism, accountability, and a strong work ethic.
• Coach, mentor, and support Hyper Wellness Representatives to improve confidence, knowledge, and sales performance.
• Assist management with onboarding, training, and ongoing development of new team members.
• Foster a positive, collaborative, and high-performance team culture.
• Help identify operational opportunities and recommend improvements that enhance the client experience and studio performance.

Operations

• Perform opening and closing responsibilities while ensuring operational excellence.
• Maintain accurate client records, medical waivers, and scheduling within the point-of-sale system.
• Ensure the studio remains clean, organized, safe, and welcoming at all times.
• Assist management with inventory, merchandising, event planning, community outreach, and local marketing initiatives.
• Support social media engagement and represent Restore professionally within the community.

Brand Leadership

• Serve as a knowledgeable ambassador for Restore Hyper Wellness products and services.
• Embody Restore's mission, vision, and core values in every client and team interaction.
• Promote a culture of accountability, positivity, and continuous improvement.
• Help create an environment where every team member feels valued, supported, and motivated to succeed.

Qualifications Required

• Minimum of 2-3 years of proven success in sales, hospitality, retail management, luxury service, fitness, healthcare, or a client-focused environment.
• Demonstrated ability to consistently meet or exceed sales goals and performance metrics.
• Strong leadership skills with experience coaching, mentoring, or leading teams.
• Excellent communication, interpersonal, and relationship-building skills.
• Self-motivated with exceptional organizational and time-management abilities.
• Comfortable working weekends, evenings, and flexible schedules.
• Strong computer skills and ability to quickly learn new software systems.

Preferred

• Previous experience in health, wellness, medical aesthetics, fitness, or membership-based businesses.
• Bachelor's degree or coursework in Business, Marketing, Exercise Science, Kinesiology, Health Sciences, or a related field.
• Experience with consultative selling, membership sales, or high-end customer service.

Compensation: $17.00 - $21.00 per hour

Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of careHyper Wellness. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.

Join us on our mission to help people feel better so they can do more of what they love.