Room Operations Supervisor

NJ, The Vintedge, 9 Polito Ave, Lyndhurst, NJ 07071, USA As a Room Operations Supervisor at Concord Hospitality, you will lead the Front Desk and Housekeeping team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience while also maintaining the standard in room cleanliness and everything in working order. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Director of Rooms roles. Responsibilities Provide the highest quality of service to guests at all times Check guests in and out efficiently and in a friendly manner Handle guest mail and messages with professionalism and accuracy Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies Take reservations and manage room blocks and special requests Monitor room availability and assist AGM/GM with yield management and restrictions Keep the lobby and desk area clean and presentable Maintain thorough knowledge of emergency and security procedures Report incidents to Director of Rooms Operations and/or General Manager Order products and supplies as needed Assign special projects and coordinate Out of Order/Service rooms with Engineering and Front Desk Oversee Laundry Attendants to ensure linen and terry is up to cleanliness and brand standards Qualifications High school diploma or equivalent required; hospitality or supervisory experience preferred Strong leadership and team management skills Excellent communication and interpersonal abilitiesAbility to multitask and remain professional in a fast-paced environment Detail-oriented with strong organizational skills Flexibility to work varied shifts, including evenings, weekends, and holidays Commitment to delivering outstanding guest service Benefits (Full-Time Associates Only) Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr CP Lyndhurst - 9 Polito LLC